Talk to sales Try for Free
Arpan Arora

Arpan Arora

Customer Relationship Executive

Followers of Arpan Arora1000 followers
location of Arpan AroraAuckland, Auckland, New Zealand

Connect with Arpan Arora to Send Message

Connect

Connect with Arpan Arora to Send Message

Connect

  • Timeline

  • About me

    Cloud Expert | Cyber Security | SD WAN | 5G Networking | Alliance Management | Business Development | Channel & Distribution Expert

  • Education

    • Educational Institution

      2007 - 2009
      MBA Operations

      Activities and Societies: Did projects in:- Supply Chain Management, Total Quality Management, BPO & CRM, ERP, Project Management, HRM.

    • Birla College (Mumbai University)

      2000 - 2003
      B.Sc Computers

  • Experience

    • GTL LTD

      Jun 2003 - Jan 2005
      Customer Relationship Executive

      Worked as Representative in a US Campaign, dealing completely with hard core selling and outbound sales & Client Interaction.Hiring New Employees,Process Trainer.

    • WNS

      Jan 2005 - Dec 2006
      Senior Client Response Exe

      To increase productivity, contributing towards up selling of the product. Managing and Leading the Team, Conducting regular Tests and training sessions for the new hires in the process.

    • CSI Software

      Jan 2007 - Jun 2007
      Business Development

      Initiating new business from target market.Understanding the company and their gaps.Mapping their requirement with our expertise and delivering with the aim of 100% Customer Satisfaction.

    • Tech Mahindra

      Jun 2007 - Mar 2012

      Identify target European companies and understand their corporate structure and gauge the technical requirements for Network design, Network Testing , Next generation networks, OSS / BSS etc. Conduct meetings with potential clients. Perform client presentations articulating the value proposition of product, solution, and service offerings. Determine additional account potential through other product families, locations, and departments.Analyst Reports(SWOT, PEST, etc), Board Mapping and connects. Handled Analyst MeetSpecialties: • Generate leads through a mix of new and follow-up calls, both cold & referred. • Actively manage the account List • Follow up constantly with prospects to close the case. • Customer Relationship management and objection handling. • Relationship Management with intermediaries. Account Mapping, Turnover, LOBs(Line of Business), Number of subscribers, Shareholding pattern of the company, Competitors, CEO talks, Influencers. Show less

      • Manager Global Alliances

        Dec 2011 - Mar 2012

      • Manager Inside Sales

        Jul 2011 - Dec 2011

      • Assistant Manager - Inside Sales

        Jun 2007 - Jul 2011

    • Capgemini

      Mar 2012 - Nov 2013
      Manager Demand Generation

      Specialties: Utility "ICT" Transformation Strategy,Analytics for Utilities & CXO Dashboards,Account Management,Smart Metering & AMISales EnablementDigital Transformation for Oil & GasEmergency Response and PreparednessMobility-specific solutionsOperational performance improvementRetail & distributionSupply chain optimizationTechnology enablers

    • Spectrum Networks Solutions Pvt Ltd

      Nov 2013 - Jul 2015
      Marketing Manager

      Preparing Marketing Development Plan for OEMsDevelop Marketing Campaign & evaluate ROIsDevelop and implement strategic PR programs to achieve significant increases in brand awarenessIdentify key media outlets, manage editorial calendars

    • Spark New Zealand

      Dec 2015 - Aug 2016
      Sales

    • Salmat

      Feb 2017 - Feb 2018
      Business Development Consultant

    • Vodafone

      Feb 2018 - Aug 2022
      Account Manager

    • Tech Data APAC

      Aug 2022 - now
      Strategic Partnerships Development Manager - ANZ

  • Licenses & Certifications

  • Honors & Awards

    • Awarded to Arpan Arora
      Cradlepoint Certified Sales Associate Cradlepoint Sep 2022 Wireless WANSecure LTE & 5G Edge