Nicole Kue

Experience

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  TCF Bank

  Mar 2016 - Feb 2018

  Relationship Banker 2

  -Process customer transactions for a variety of products and services, and upholding TCF’s brand promise by providing accurate, fast and friendly customer service. -Establish and solidify customer relationships by understanding their evolving needs and providing solutions for the right products and services. -Uphold TCF’s customer service expectations of being helpful, knowledgeable, and respectful while interacting with customers and coworkers. -Offer appropriate financial solutions to help customers save, transact, and borrow. -Resolve customer concerns through quality service and product knowledge. Show less

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  Sedgwick

  Feb 2018 - Dec 2019

  Claims Representative

  - Experience handling medical only, lost time and litigated claims in multiple jurisdictions including CO, IL, IN, KS, MN, MI, UT, and WI. Investigate and evaluate low-high complexity level claims timely and in accordance with respected state statute, managing caseload of 120+ files. - Effective communication and collaboration with injured workers, client specialists, medical management, and attorneys to appropriately assess and achieve return to work best practices while emphasizing exceptional customer service. Show less

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  PMA Companies

  Dec 2019 - Mar 2022

  Account Claims Representative II -Assigned Risk
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  Minnesota Department of Labor and Industry

  Mar 2022 - now

  Compliance Services Officer, Sr