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Jon McCann CSM, CSPO

Jon McCann CSM, CSPO

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location of Jon McCann CSM, CSPOLincoln University, Pennsylvania, United States

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  • Timeline

  • About me

    VP- BusinessTechnology Consultant at Bank of America

  • Education

    • Kennett High School

      1987 - 1990

      Activities and Societies: Varsity Soccer- Captain Varsity Tennis Varsity Basketball

    • Susquehanna University

      1991 - 1994
      Bachelor of Science (B.S.) Business Administration and Management, General

      Activities and Societies: Varsity Soccer Varsity Tennis

  • Experience

    • Bank of America

      Apr 1997 - now

      Claims Technology Multiple Management roles including:-Reassertion and Control-Arbitration-Initial Claims and Representments-Quality

      • VP- Business Solution Consultant - Technology

        Dec 2014 - now

      • VP-Claims Strategic Planning and Execution Application Support Manager

        May 2009 - Nov 2014

      • AVP- Claims Operations Control Manager

        Dec 2008 - Apr 2009

      • AVP-Claims Operations Manager

        Apr 1997 - Nov 2008

    • MBNA

      Jun 1999 - May 2005

      Multiple Management Roles including:-Initial Claims-Representments-Call Center-Conversions-Compliance-Quality Control

      • AVP-Billing Dispute Manager

        Dec 2000 - May 2005

      • Senior Personal Banking Officer- Customer Satisfaction Manager

        Jun 1999 - Nov 2000

  • Licenses & Certifications

    • Certified Scrum Master (CSM)

      Mar 2015

    • Certified Scrum Product Owner (CSPO)

      Jan 2015