Gemma King

Gemma King

Pricing Administrator/Customer Service Rep

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location of Gemma KingLondon, England, United Kingdom

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  • Timeline

  • About me

    Learning & Development - Performance Consultant at Visa

  • Education

    • University of Westminster

      1998 - 2001
      BA Tourism and Town Planning
  • Experience

    • Nike EMEA

      Aug 2004 - Jul 2006
      Pricing Administrator/Customer Service Rep
    • IBFD

      Aug 2006 - Dec 2008
      Course Coordinator
    • Visa Europe

      Dec 2009 - Dec 2012

      Managed a Relationship Management/Marketing project utilising London 2012 Games sponsorship to promote Visa’s mobile payment services and strengthen client partnerships. This consisted of ;- planning, marketing and hosting a roadshow for UK and Ireland banks, - developing other initiatives to allocate Games ticket packages to Banks based on their internal campaigns - Managing the logistics of delivering/presenting Games tickets packages Coordinate logistics and plan schedules for Visa’s global client training events; Instructor-led courses, online courses, custom courses and webinars. The role also includes administering finances for the events; tracking expenses within forecast budget, reconciling client billing reports and monitoring the purchase order and invoice process.

      • Olympic/Paralympic Games Events Coordinator

        Jan 2012 - Dec 2012
      • Snr. Training Coordinator

        Dec 2009 - Dec 2011
    • Visa

      Jun 2013 - now

      Managing and implementing payment technology service projects for new or existing members launching Visa Europe products. - Providing consultancy and relationship management to external and internal stakeholders - Managing project lifecycles and validating/producing project documentation - Implementing new services/changes onto systems as per client requirements- Performing card tests for card profiles and transaction performance

      • Performance Consultant

        Sept 2023 - now
      • Training Manager

        May 2018 - now
      • Implementation Consultant

        Jun 2013 - May 2018
  • Licenses & Certifications