Brandon Newman

Experience

• 

  Office Depot

  Dec 2015 - Oct 2017

  Information Technology Specialist

  Empowered and enabled the user community to extend skills, leverage system features, and find resolutions to questions with interventions from the technology support team. • Reviewed and assessed architecture design, implementation, testing, and deployment of various operating systems for accuracy and functionality. • Analyzed network security and current diagnostic features to asses areas in need of improvement and develop solutions.

• 

  CellPhone Repair Shack

  Oct 2017 - Feb 2019

  IT Repair Technician

  Troubleshoot and resolve hardware, software, and VoIP problems expeditiously for customers who presented with technology concerns • Reviewed and maintained compliance of company-wide enterprise security protocols for network maintenance, disaster recovery, and data protection• Organized, implemented, and streamlined endpoint solutions for all customers.

• 

  Publix Super Markets

  Feb 2019 - Apr 2021

  Customer Service Supervisor

  Effectively and efficiently managed expenses and resources, oversaw operational logistics, and monitored work progress to a team of 15 CSR’s on a daily basis. • Organized employee schedules and workplace developments to strategically meet goals• Delivered high-quality service regarding company financial accounts

• 

  Jacobs

  Aug 2021 - Apr 2024

  -Provide end user desktop support to on-site and remote personnel to diagnose and resolve user requests through an internal ticketing system and by phone. -Troubleshoot physical and logical connectivity issues and network concerns. - Resolve Electronic Proving Ground (EPG) team technical concerns through DHCP, Microsoft Management Console, and Remote Support Applications. -Provided direct technical support for the Electronic Proving Ground (EPG) contract in Fort Huachuca, AZ-Operate and maintain military tactical radios, send/receive and score voice/data transmissions and operate/maintain equipment within EPG's instrumentation suite. - Test, operate, sustain, and secure critical infrastructures and weapons systems using unique technology application and agile software development capabilities to improve mission capability and operational readiness.

  • Computer Operator II

    Apr 2023 - Apr 2024

  • Engineering Technician III

    Aug 2021 - Apr 2023
• 

  General Dynamics Information Technology

  Apr 2024 - now

  Systems Engineer

  -Provide planning, design, development, engineering, integration, and technical and operational support to NETCOM DoDIN-A. - Perform IT Change Management resources on change management principles, projects and processes.