Nikhil Sharma

Experience

• 

  EClerx

  Sept 2014 - Aug 2015

  Technical Support Agent/Analyst

  Responsibilities:• Process: Time Warner Cable• Deals with cable and telecom services. • Resolve our client’s problems by calling them. • Guiding customers in resolving their issues.• Resolved customer complaints and concerns with strong verbal and negotiation skills.• Displayed courtesy and strong interpersonal skills with all customer interactions.• Maintained composure and patience in face of difficult customer.• Internet troubleshooting techniques such as wired and wireless internet troubleshooting.• Assist clients with the configuration of internet and cable. • Assist clients with troubleshooting over the phone for a faster resolution. Show less

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  SPECTRAFORCE

  Aug 2015 - now

  Established in 2004, SPECTRAFORCE is one of the largest and fastest-growing diversity-owned staffing firms in the U.S. The growth of our company is a direct result of our global client service delivery model powered by our state-of-the-art A.I. proprietary talent acquisition platform, robust ISO 9001:2015/ISO 27001 certified processes, and strong and passionate client-engaged teams. We have built our business by providing talent and project-based solutions, including Contingent, Permanent, and Statement of Work (SOW) services to over 130 clients in the US, Canada, Puerto Rico, Costa Rica, and India. Key industries that we service include Technology, Financial Services, Life Sciences, Healthcare, Telecom, Retail, Utilities, and Transportation. SPECTRAFORCE is built on a concept of "human connection" defined by our branding attitude of NEWJOBPHORIA®, which is the excitement of bringing joy and freedom to the work lifestyle so our people (and clients) can reach their highest potential. Our entire workflow and teams are trained to cultivate the joy of NEWJOBPHORIA® with candidates and employees throughout their engagement with SPECTRAFORCE. Show less Handling clients and team’s performance along with continuous recruitment process.Managing a team of multiple recruiters.Assisting in the development of strategies for the recruiters and company's growth.Handling other recruiters and helping them in understanding the positions/searches/jobs.Analyzing and discussing targets with assigned recruiters and helping them to achieve/over-achieve it.Taking client calls and asking relevant queries over the calls to search job market according to the hiring manager’s perspective.Supporting and motivating the team to achieve goals together. Analyzing and planing new strategies & discussing with team assigned on daily basis & implementing the same. Show less Responsible for full life cycle recruitment.Submitting candidates via VMS portal: Beeline, Fieldglass, Pro unlimited, Wand, Econometrix, IQ Navigator, etc.Assisting other team members in searches, reviewing resumes, formatting resumes, assigning reqs, etc.Submit candidates, set up interviews, and secured start dates.Discussing the candidates' needs and understanding their expectations for the salary plus ensuring that the profiles are processed in the given/predefined salary levels in the organization.Complete follow up and coordination with candidates from interview till post joining.Extensive use of Job Portals like Monster, CareerBuilder, LinkedIn, ladders, indeed, etc.Recruitment/Sourcing on Recruiter LinkedIn.Part of the planning new strategies & discussing with team assigned on daily basis & implementing the same.Training other team members in addition to performing own responsibilities.Pipeline passive candidates to build database.Create weekly Tracking Reports via MS Excel for number of hires vs. interviews.Process all job order updates via ATS whether it is on hold, filled, or drop due to aging of job, lacking feedback, and low rates.Posting and maintaining jobs online such as Monster, CB, LinkedIn, etc.Network and maintain relationships with key candidate communities for short and/or long term opportunities. Show less Responsible for full life cycle recruitment.Submitted candidates via VMS portal: Beeline, Fieldglass, Pro unlimited, Wand,Econometrix.Submit candidates, set up interviews, and secured start dates.Pipeline passive candidates to build database.Create weekly Tracking Reports via MS Excel for number of hires vs interviews.Process all job order updates via ATS whether it is on hold, filled, or drop due to aging of job, lacking feedback, and low rates.Specialized in all aspects of Information Technology, Accounting, Finance, Human Resources, and Admin/Clerical areas by doing both sides of the business, sales and recruiting.Working at Spectraforce Technologies Pvt. Ltd.:SPECTRAFORCE is an award winning global staffing, IT services and consulting company that specializes in providing top talent and solutions for clients throughout North America and India. We pride ourselves on our partnership with our clients, MSP/VMS providers, and our employees, who have enabled us to continually be ranked as a Top Supplier in the 75+ different clients we support. AWARDS:- 2016 TAPFIN Partner of the Year - 2016 TAPFIN Top 5 Supplier- 2016 KellyOCG Supplier Excellence- 2016 ZeroChaos Proven Performer - 2015 KellyOCG Preferred Supplier - 2015 KellyOCG Strategic Partner- 2015 TAPFIN Elite Partner - 2015 Agile 1 Gold Supplier- 2014 Agile 1 Platinum Supplier- 2013 ManpowerGroup Supplier Excellence Award- 2011 -2012 Agile 1 Supplier of the Year- 2011-2016 Staffing Industry Analysts (SIA) Fastest Growing US Staffing FirmsCLIENT INDUSTRIES:Life Sciences • Healthcare • Oil & Gas • Energy & Utility • Financial Services • Insurance Logistics • Telecommunications • Automotive • Technology • Software At SPECTRAFORCE we do Whatever IT Takes! Show less

  • Manager

    Apr 2024 - now

  • Deputy Manager

    Apr 2023 - Apr 2024

  • Assistant Manager

    Oct 2021 - Apr 2023

  • Team Lead

    Feb 2021 - Oct 2021

  • Lead Recruiter

    Apr 2019 - Feb 2021

  • Sr. Recruiter

    Oct 2017 - Apr 2019

  • Recruiter

    Aug 2015 - Oct 2017