Fabiana Dragone

Experience

• 

  Maksoud Plaza Hotel

  Jan 2008 - Nov 2008

  Reservations and Business Center Trainee

  Responsible for making reservations for hotel accommodation through emails, electronic portals and telephone;Assistance for travel agencies, tour operators and end customer;Additionally, attending guests in the Business Center, assisting in the processes and needs of sending messages and / or orders to inside or outside Brazil.

• 

  Rede Estanplaza de Hotéis

  Jan 2009 - Jun 2010

  Event Assistant

  - handled customer inquiries and lead requests for catering;- elaborated Banquet Event Order with all the defined details of the event;- closing accounts.

• 

  Renaissance São Paulo Hotel

  Jun 2010 - now

  In Q1 + Q2 of 2023:- closed around 15 new accounts in 2023 generating a revenue of almost BRL 500k to the hotel, being more than 500 room nights;- conducted over 80 site visits with clients, strengthening relationship with key-accounts;- cross-sold over 9 Group and Catering contracts for properties outside my portfolio, ensuring client loyalty to the brand and company;- generated around 150 new leads for groups and events;...- conducted meetings at the customers offices to publicize the property and capture new opportunities;- handled all RFPs for current year pricing;- executed and supported local agreements for corporate clients with annual production potential;- handled long stays inquiries for individual and corporate customers;- gained understanding of the location’s primary target customer and service expectations; - managed the accounts of my portfolio (300+) as a 360º, understanding their business, business issues and concerns, to offer better business solution;- understood the overall market: competitors’ strengths and weaknesses, economic trends, supply and demand;- proactively built and strengthened relationships with existing and new customers to enable future bookings (including sales calls, entertainment, FAM trips, trade shows, etc);- deep analysis of sales and competitors reports as Travel Click and others;- active weekly participation un strategy meetings. Minder weergeven All junior sales executive activities +- reached 116% group and catering sales in 2016, 154% in 2017, 181% in 2018 and 203% in 2019;- sold over 110 groups in 2016, over 90 groups in 2017, over 90 groups in 2018, over 100 groups in 2019 and over 80 groups in 2020 (even with the hotel closed from April to August due to a pandemic);- active and weekly participation in strategy meetings;- profuse understanding of the overall market and expertise on how to gain competitive advantage; - understood and actively utilized the company’s marketing initiative/incentives to close business opportunities;- supported the team, to achieve results and collective goals; Minder weergeven - handled customer inquiries and lead requests for groups (10-300 peak room nights) or group + catering;- performed qualification checks to align customer preferences & expectations;- executed and supported all aspects of booked business;- conducted strategics site inspections with decision makers of key accounts and corporate clients;- improved sales procedures for effective turnover to operations teams;- executed re-solicitation of missed opportunities in key periods;- worked collaboratively with other sales teams to make sure that our sales efforts are coordinated and complementary;- competition analysis with on-site visits every year. Minder weergeven

  • Sales Manager

    Sept 2022 - now

  • Sales Executive

    Apr 2014 - Sept 2022

  • Junior Sales Executive

    Jan 2012 - Apr 2014

  • Reservations Agent

    Apr 2011 - Jan 2012

  • Junior Reservation Agent

    Jun 2010 - Apr 2011