Stephanie Lee

Experience

• 

  Hewlett-Packard

  Oct 2000 - Apr 2004

  Application Consultant

  • Invlolve in project management, implementation and support of Work Flow Management, Amdocs CRM in Asia Pacific region which includes workflow analysis, system designs and configurations, unit testing, system testing, integration testing and user acceptance test, end user training, server installations, application upgrade and Pre and Post Go Live Support • Provide high-level WFM support to engineers to ensure 99.8% of system uptime• Liaise closely with support tier-1 and tier-2 support team to ensure smooth support flow • Document bugs/enhancement requests from engineers to development team and ensure requirements are delivered on committed timeline• Provide WFM training to support team and create WFM knowledge management portal to increase support staff overall knowledge on WFM• Analyze business units current workflow, propose and enable IT Automation to provide value-added services to them and thus improve end-user decision-making, efficiency and productivity Show less

• 

  GE Healthcare

  May 2004 - May 2006

  Systems Integration Specialist

  • Provide trade show support, pre-sales support, RFP, RFI support for RIS/PACS• Serve as field liaison with Corporate Sales, Marketing & Service Organizations on customer-related product issues• Project management & implementation of RIS/PACS which includes workflow analysis, server installations, system configurations, integration, data migration, testing, user training and GO LIVE Support • Manage Customer training utilizing application protocols and processes to coordinate onsite training events • Perform beta testing, integration testing, system testing, functional testing, unit testing, user acceptance testing, data migration testing• Document issues/enhancements to engineering and provide feedback to customers on delivery date• Provide Go Live support for customers. Conduct post mortem review with customers after system Go-live to ensure implemented solution fulfill customers requirements and the hospital workflow is improved and enhanced by the implemented solution Show less

• 

  ISOFT Holdings Pte Ltd

  Jun 2006 - Apr 2008

  Solutions Consultant

  • Prepare hospital workflow documentation & product specifications to fulfill contractual requirements, solicit & achieve sign-off, communicate specifications to engineering • Analyze issues for install base clients, provide comprehensive solutions & guidelines to customers & engineering to enable issue resolution• Provide customer support on application setup, configuration, integration & problem resolution. Document unresolved bugs to development team. Provide rich core functionality & departmental specific enhancements which facilitates clinical workflow• Design scenario test scripts, functional test scripts, integration test scripts, user acceptance test scripts for customers• Perform beta testing, system testing, integration testing, user acceptance testing, data migration testing • Design and conduct training for customers, work with product team to ensure that course material reflects product features• Conduct pre-sales activity like solution demonstrations, RFI, RFP Show less

• 

  GE Healthcare

  Apr 2008 - Jul 2008

  Applications Specialist

  · Promote and support integrated Information Technology Solutions clinical offerings· Manage and provide customer training utilizing IITS application protocols and processes and to coordinate onsite training events· Assist in the resolution of customers issues to ensure greater customer satisfaction· Provide trade show support as requested / needed for applications demonstration· Provide pre-sales support for demonstration of solution at customer site· Provide pre-sales and post-sales support to technical sections of tenders and RFP submissions· Participate in process improvements methodologies for training delivery (Six sigma and eNPI)· Support team business and initiatives and comply with GE policies· Serve as field liaison with corporate sales, marketing and service organizations on customer-related product issues Show less

• 

  Microsoft

  Aug 2008 - Aug 2011

  Engagement Manager

  • Accountable for the success of strategic healthcare systems projects in Asia Pacific region.• Assist with system implementation proposals during sales cycle• Develop a systems delivery methodology for the enterprise healthcare software product• Build long lasting business relationships with Services customers and manage the customer relationships and expectations at all levels of the organization, from C-level down• Leads consultant teams during the delivery of customer projects • Motivates and inspires the consultant teams to deliver with high quality and job satisfaction• Manages engagement risk and issue and delivery quality• Escalate project issues and risks when appropriate, track product feedback gathered during implementation, and champion customer needs with product team• Drive projects to successful completion through the effective management of resources, milestone-based timelines• Establishes the processes to support the engagement, including defining the project schedule, defining deliverable acceptance and reporting procedures. Project initiation also includes validating scope, conducting project kickoff and holding Conditions of Satisfaction discussions with stakeholders• Tracks the performance of the engagement, the quality of project deliverables and reports on the effectiveness of the engagement against the baseline plan• Builds time into engagements as appropriate to allow for mitigation of engagement risk and to achieve the required level of billable utilization • Reviews and approves consultant and partner billable hours and expenses each week, and reviews and approves client invoices before they are sent• Defines in advance the acceptance criteria for each project deliverable, works with the team to establish delivery dates for each deliverable, and oversees the review of client deliverables to ensure they meet all client acceptance criteria, securing sign-off on each deliverable as defined in the SOW Show less

• 

  Allscripts

  Sept 2011 - Sept 2014

  Senior Project Manager

  • Develop project plan, resource and skill requirements, project charter and milestones.• Lead the planning and coordination of the projects including gathering requirements, planning for systems selection, system design, testing, implementation, systems integration training, and system maintenance. • Demonstrate strong leadership skills with significant direct interface with clients at all levels. Build relationships across customer organizational functions and establish trusted relationships with client executive leadership and project team.• Manage and control project and project delivery team to assure that project deadlines are met, escalate project issues and risks for appropriate and timely resolution and mitigation, and adhere to PMO methodologies. Track actual performance against planned performance, analyze variances, and problem solve to ensure all customer needs are met while maintaining control of the project. • Facilitate communication and updated project progress across key stakeholders to assure timely attainment of project milestones. • Deliver project status report, proposal, requirements documentation to provide timely update to the stakeholders and project team on the progress of the implementation and deliverables, potential problems, open issues.• Develop forecast and budget plan to effectively manage of contracted hours and eliminate non-billable hours.Completed Projects• Sunrise Clinical Manager Upgrade 5.5 project for Singapore Health Services • Clinical Documentation migration project for KK Women's & Children's Hospital• Sunrise Pharmacy project in Khoo Teck Puat Hospital• Outpatient and Discharge Medications system project in Khoo Teck Puat Hospital• Chronic Disease Management Clinical Indicator Data Collection project in Khoo Teck Puat Hospital• Outpatient and Discharge Medications project in Singapore Health Services • Sunrise Clinical analytics project in Singapore Health Services & Khoo Teck Puat Hospital Show less

• 

  MOH Holdings Pte Ltd (Singapore)

  Oct 2014 - Jun 2016

  Senior Assistant Director

  • Manage the delivery of national patient portal programs in a complex information exchange environments in the healthcare industry, including scoping, planning and budgeting through to resourcing, development, change management, business transformation and implementation. • Cover the full spectrum of ICT, including software, infrastructure, messaging and integration for their allocated work stream. • Responsible for ensuring all program tasks are delivered on budget, on time and in line with the National Patient Portal Program Plan.• Perform escalation management to business, IT management and vendors, where required• Budget planning to cover the end-to-end program needs, preparing business case and putting through the approvals to secure the necessary capital and operating expenditure funding required to support the program operations• Regular management reporting to internal senior stakeholders within the organization and external senior stakeholders in the respective healthcare institutions on program progress covering program progress, milestones and achievements, key issues and risks. Show less

• 

  Microsoft

  Jun 2016 - now

  Principal Service Delivery Manager

  • As a trusted adviser, responsible for delivery quality and customer satisfaction and involve in structuring, supporting and overseeing deals from inception to completion, working with other members of the Managed Services and field Account and Domain aligned teams. • Works directly with field resources and customers ensuring an outstanding customer experience. Assist with ensuring the quality of the delivery, and structuring and executing on the problem solving methodology correctly and to the agreed budget.• Manages the delivery and follow-up of designated Managed Services engagements outlined in the service delivery plan and effectively communicates the realized value of delivered services through Service and Milestone Reviews with the customer. • Establish an internal network of stakeholders (C-level, IT Management, Project Managers) in partnership with Account and Domain aligned resources within their assigned customers to establish an understanding of the current status and the future plans for Microsoft Managed Services for Cloud offerings and delivery.• Responsible for working with the Account Aligned resources in developing long term strategic customer relationships and growing Managed Services coverage and ultimately the delivery and communication of its realized value.• Influences and manages customer expectations with Microsoft Managed Services solution offerings globally, based on an end-to-end Services Delivery & Support lifecycle for a portfolio of engagements.• Investigates the customer’s long-term business objectives and anticipates future technical needs and leads the work streams to bring customer to that future state.• Delivers and recommends improvements to the processes to support delivery excellence. This includes Managed Services onboarding delivery, defining the project calendar and work breakdown structure, and defining deliverable acceptance and reporting procedures. Show less