Chris Lockwood

Experience

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  Christofle

  Feb 1998 - Mar 2006

  • Coordinated sales and ordering operations with Customer Service, Logistics, Marketing, IT, retail stores• Supervised Customer Service personnel and Logistics Manager• Created store assortment program based on sales volume of each location• Collaborated with retail store managers on stock levels, training, and semi-annual inventory• Designed, generated, and analyzed retail and wholesale operations reports using Excel and point-of-sale system data• Trained staff of 13 retail stores nationwide on-site and monitored retail point-of-sale system• Generated store policies and procedures in conjunction with the National Retail Director Show less

  • Director of Operations

    Sept 2004 - Mar 2006

  • Retail Business Manager

    Sept 2000 - Sept 2004

  • Staff Accountant

    Feb 1998 - Sept 2000
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  Tiffany & Co.

  Mar 2006 - Jun 2014

  Oversaw production, forecasting, and reporting while executing crucial, cross-departmental projects for a large retail operation.Trained and assisted valuation document package creation team, provided customer service, and cooperated with legal department to revise documentation to meet customer needs while safeguarding company’s liability. Obtained and negotiated costs with gemstone and other vendors. • Identified and initiated multi-level improvements that boosted department output and increased on-time completion rates to 95%.• Promoted staff relations, improved cross-department communication, and increased employee morale resulting in sky-rocketing employee survey scores. • Optimized processes for valuation package created and reduced turn times by 50%.• Led Care & Handling and Innovation committees.• Improved reporting procedures by clarifying data and adding details to make sure business productivity was understandable for all employees. Show less

  • Operations Manager, Valuations

    May 2011 - Jun 2014

  • Manager, Operations, Tiffany Service Center

    Mar 2006 - May 2011
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  Welty Building Company

  Aug 2015 - May 2019

  Document Controller/Chief Compliance Officer, Ohio Canal Interceptor Tunnel Project

  Determined and applied project document controls, workflows, electronic filing methods, and quality assurance processes for the Ohio Canal Interceptor Tunnel Project.Formed and employed document control processes, ensuring efficient workflows, proper document capturing, and organization according to regulatory and legal practices; guarantee preparedness for audits. Directed project submittals, generate and implement reports to establish the proper flow of submittals and information requests, and identify performance enhancements. • Collaborated with the system administrator for the City of Akron to prepare and perform a system changeover and created document procedure workflows and designs for Unifier system.• Trained and coordinated with construction management team to develop written project management, safety, and quality plans. Show less

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  Tiffany & Co.

  Jan 2021 - now

  • Oversee parts inventory and distribution for global servicing and retail organization, including replenishment, new parts distribution, cycle counts, consistent process improvement and vendor management.• Built and manage the international department to meet US servicing needs for global partners, including order creation, inquiry resolution, and shipments.• Created and manage facility weekly reporting system and create ad hoc report for the Service Center.• Manage the Las Vegas Service Center, which provide immediate servicing needs for the several Tiffany & Co. stores in that market. Show less

  • Manager, Global Inventory Control

    Apr 2023 - now

  • Manager, TSC - New York

    Jan 2021 - Apr 2023