Jennifer Lesher

Jennifer Lesher

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location of Jennifer LesherSeattle, Washington, United States

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  • Timeline

  • About me

    Aviation Maintenance Technician at Delta Air Lines; program manager specializing in process improvement and alignment; account manager specializing in account recovery and retention

  • Education

    • South Seattle College Aviation Program

      2013 - 2015
      Associate of Science - AS Aeronautical Technology
    • University of Chicago

      -
      Bachelor of Arts (B.A.) Humanities
  • Experience

    • United Parcel Service

      Jan 1986 - Jan 1991
      Supervisor

      Trained and worked with teams of 5 to 20 employees to meet production and quality goals

    • Proco, Inc

      Jan 1995 - Jan 1999
      Office Manager

      Managed office, provided technical support and created and maintained corporate web presence

    • Evergreen Mountain Bike Alliance

      Nov 1999 - Sept 2009
      Board member, President

      • Set mission, vision and goals and executed of a 3-year growth plan which led to $200k annual budget increase.• Developed strategic Board of Directors, resulting in 2x growth in completed projects.

    • Microsoft

      Oct 2000 - Mar 2013

      • Managed $1 million+ enterprise support portfolios for customers in the entertainment and mobile service industries. • Influenced stakeholders to drive adoption of Microsoft technologies resulting in 700% growth in in accounts.• Recovered a dissatisfied strategic Cloud customer, resulting in retention of 11k licenses, >90% survey scores.• Created annual Service Delivery Plans, ensuring value to customers and proactive intervention on IT challenges.• Developed end-to-end solutions for customers, clarifying unclear requirements and goals.• Established Standards of Practice between two support organizations within Microsoft. Show less

      • Global Program Manager

        Dec 2010 - Mar 2013
      • Technical Account Manager

        Apr 2004 - Dec 2010
      • Partner Community Lead

        Oct 2000 - Apr 2004
    • South Seattle College

      Apr 2013 - Mar 2015
      Aviation Maintenance Student
    • Delta Air Lines

      Mar 2015 - now

      • Developed workflow and documentation for local Line Maintenance Work (LMWC) role.• Assess workload for upcoming shift. Evaluate parts availability, task time allotted, aircraft RON time and current staffing an establish schedule for daily workload. • Ensure parts, materials, and tooling are available for overnight and AOS aircraft.• Address process gaps with parts and tool procurement.• Assist with work card reviews, engineering requests and other Delta-wide LMWC projects.• Deliver classroom and on the job training for advanced troubleshooting and tooling, technical work documents and new hire orientation.• Became technical work documents SME;created training content and SharePoint library of job aids.• Identified training needs and gaps in response to influx of inexperienced FTE and PFE AMTs, • Focus on fleet familiarization and safety.• Created and executed project plan to address new hire readiness hire readiness. Show less

      • SEA Line Maintenance Special Projects

        Jul 2021 - now
      • Aviation Maintenance Technician

        Jun 2015 - now
      • Aviation Maintenance Technician Intern

        Mar 2015 - now
  • Licenses & Certifications

    • A&P Mechanic

      Federal Aviation Administration
      Apr 2015