Jennifer Lesher

Experience

• 

  United Parcel Service

  Jan 1986 - Jan 1991

  Supervisor

  Trained and worked with teams of 5 to 20 employees to meet production and quality goals

• 

  Proco, Inc

  Jan 1995 - Jan 1999

  Office Manager

  Managed office, provided technical support and created and maintained corporate web presence

• 

  Evergreen Mountain Bike Alliance

  Nov 1999 - Sept 2009

  Board member, President

  • Set mission, vision and goals and executed of a 3-year growth plan which led to $200k annual budget increase.• Developed strategic Board of Directors, resulting in 2x growth in completed projects.

• 

  Microsoft

  Oct 2000 - Mar 2013

  • Managed $1 million+ enterprise support portfolios for customers in the entertainment and mobile service industries. • Influenced stakeholders to drive adoption of Microsoft technologies resulting in 700% growth in in accounts.• Recovered a dissatisfied strategic Cloud customer, resulting in retention of 11k licenses, >90% survey scores.• Created annual Service Delivery Plans, ensuring value to customers and proactive intervention on IT challenges.• Developed end-to-end solutions for customers, clarifying unclear requirements and goals.• Established Standards of Practice between two support organizations within Microsoft. Show less

  • Global Program Manager

    Dec 2010 - Mar 2013

  • Technical Account Manager

    Apr 2004 - Dec 2010

  • Partner Community Lead

    Oct 2000 - Apr 2004
• 

  South Seattle College

  Apr 2013 - Mar 2015

  Aviation Maintenance Student
• 

  Delta Air Lines

  Mar 2015 - now

  • Developed workflow and documentation for local Line Maintenance Work (LMWC) role.• Assess workload for upcoming shift. Evaluate parts availability, task time allotted, aircraft RON time and current staffing an establish schedule for daily workload. • Ensure parts, materials, and tooling are available for overnight and AOS aircraft.• Address process gaps with parts and tool procurement.• Assist with work card reviews, engineering requests and other Delta-wide LMWC projects.• Deliver classroom and on the job training for advanced troubleshooting and tooling, technical work documents and new hire orientation.• Became technical work documents SME;created training content and SharePoint library of job aids.• Identified training needs and gaps in response to influx of inexperienced FTE and PFE AMTs, • Focus on fleet familiarization and safety.• Created and executed project plan to address new hire readiness hire readiness. Show less

  • SEA Line Maintenance Special Projects

    Jul 2021 - now

  • Aviation Maintenance Technician

    Jun 2015 - now

  • Aviation Maintenance Technician Intern

    Mar 2015 - now