Zac Dawes

Experience

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  3 Bar Racing Inc

  Oct 2000 - Jun 2012

  Chief Assembler

  Maintained company website and ran a multitude of marketing and advertising campaignsDissembled parts, cleaned then assembled functional boost controllersPackaged and shipped a multitude of products all over the world

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  Northwood University

  Sept 2012 - May 2015

  Tutor/ Academic Research Assistant

  - Tutored many different college students in a variety of business and math topics.- Won tutor of the semester award- Helped research and publish articles for the Michigan Banking Association and the Michigan Chamber of Commerce- Presented research with Dr. Nash at Michigan Banking Associations annual meet up in Traverse City

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  Charles Koch Institute

  May 2014 - Aug 2014

  Summer Fellow

  Understand CKI’s vision for principled social changeDiscovered and developed the aptitudes and strengths to leverage in order to make a meaningful impact as a principled social-change entrepreneur.Explored non-profit roles that most interested me

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  Mackinac Center for Public Policy

  Jun 2014 - Aug 2014

  Capital Confidential Research Intern

  Interviewed prominent State Political figuresPublished articles on Capital Confidential News siteResearched and analyzed various financial municipality data

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  Advance Auto Parts

  May 2015 - Sept 2015

  Labor Planning Analyst

  Develops workforce planning tools, model and reports to: 1) obtain a clear representation of the workforce needed to accomplish the organization’s strategic goals and objectives; 2) support the development of an aligned set of human resource management policies and practices, comprehensive plans of action for producing forecast for the purpose of identifying, training and developing staff, that will ensure that the appropriate workforce will be available when needed; 3) establish a convincing rationale, a business case and relevant metrics, for acquiring new authority and resources to implement the human resource management policies and programs needed to accomplish the organization’s strategic goals. Show less

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  Powerhouse Gym

  Apr 2016 - Aug 2016

  Front Desk Manager
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  Texas Tech University

  Sept 2016 - Jul 2018

  Graduate Part time instructor and Teaching Assistant

  Planned and delivered an undergraduate economics curriculum to a class of 100+ students.Held office hours to assist students with material one on one outside of class.Assisted with grading and management of classes for various facultyGuest lectured in the absence of various faculty.

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  Clarkston Community Schools

  Nov 2018 - Jun 2019

  Guest Teacher
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  Shinola

  May 2019 - Apr 2020

  Sales Representative

  An expert conveyor of Shinola brand and productsCreating community with guests by providing the best customer serviceBuilding a customer portfolio with SalesforceBuilding relationships through meaningful outreach to customersKeeping store clean, presentable and stocked

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  Shinola

  Sept 2020 - now

  Data Integrity and Maintenance for EDI, NuOrder, DSCO, AX, GXS Open Text, Intertrade, Registria, and the BIG network.Prepare accurate operations reporting across all business stakeholdersEnable sales and reporting during the go to market process for wholesale and retailAssist various business channels with data accuracy connected to AX, the company's ERPUpload various catalogs via an SFTP channel and troubleshoot connection issuesProvide Finance and buying teams with different calculations of variance such as planned purchase variance.Help develop and maintain the integration between NuOrder and AX from POS to backend shipping.Enable the timely fulfillment of Major's EDI orders in the format necessary to their companies.Solve platform related issues prior to IT escalation to best reduce duration of lost sales.Ownership of EDI integration discussions with new wholesale partners. Connecting both internal IT with external trading partners.Create and update product labels using Bartender software. Troubleshoot escalated tickets from shipping department as needed.Train internal stakeholders and new wholesale partners on best practices and uses of current software in the company. Such as BIG Network, Registria or NuOrder Show less Respond to inbound customer inquiries via phone, email, and live chat for information such as ship dates, order status, product questions, or other existing questions.Ensure customer requirements and expectations are met or exceeded. General Order Management to include; order entry, coordination of return material authorizations (RMAs) for warranty and exchanges, RMA issuance for repairs.Interface with sales, technical support, purchasing, finance, and logistics in an effort to solve order issues.Collaborate with purchasing, logistics, and finance to ensure proper service delivery, shipping, and invoicing. Show less

  • Supply Chain Systems Manager

    Nov 2021 - now

  • Customer Service Representative

    Sept 2020 - Nov 2021