Tom Tanner, PMP, CSM

Experience

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  United States Navy

  Aug 1982 - Oct 1993

  Division Training Supervisor/Cryptologic Operations Supervisor

  • Realized 40% training budget reduction by cost analysis and consolidation of resources.• Supervised testing and evaluation team and provided technical analysis report on operational feasibility of new shipboard intelligence systems.• Analyzed raw intelligence data and formulated briefings for unit, fleet and executive commanders.• Supervised daily intelligence collection operations in support of U.S. interests abroad.

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  First Call for Help

  Jan 1994 - May 1995

  Computer Systems Specialist

  • Spearheaded United Way grant proposal.• Produced the United Way Directory of Human Services for publication.

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  Healthcare Management Consulting

  May 1995 - Sept 1996

  Computer Maintenance Specialist

  • Provided technical support for all corporate software/hardware issues.• Maintained inventory, maintenance and service logs.

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  UPS

  Sept 1996 - Mar 2001

  Air Operation Supervisor

  • Designed computer tools/forms to speed planning and reporting.• Oversaw multi-divisional payroll verification system.• Directed daily delivery operations of UPS’s premium service packages.• Trained/Evaluated package car drivers in safety, and Hazardous Materials compliance.

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  Landstar System Holdings, Inc

  Mar 2001 - May 2005

  • Coordinated IT General Controls internal audit activities in compliance with Sarbanes-Oxley Section 404, COBIT, and PCAOB regulations.• Communicated ongoing audit findings and mitigation status to executive committee.• Researched and reported viability of new business systems. • Redesigned work processes to increase productivity.• Re-tooled data input methodology and replaced outdated data entry models.• Documented best practices and standard operating procedures for all departmental business functions.

  • Business Analyst

    Jul 2004 - May 2005

  • Manager, Revenue Processing

    Mar 2001 - Jul 2004
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  Hurff-Webb, Inc.

  May 2005 - Nov 2005

  Project Manager / Business Analyst

  Contracting with Allstate Workplace Division• Led system modifications to the middle-tier system, bridging enrollment thin/thick client applications with mainframe systems.• Instrumental in redesign of requirements specification documentation to better delineate scope inclusions, exclusions, data mapping and issue/risk logging.• Led initiative to increase the quality and detail within all project deliverables to ensure clarity, comprehensiveness, and consistency.

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  Allstate Workplace Division

  Nov 2005 - Apr 2009

  Business Analyst / Project Manager

  • Directed (at a program level), quarterly enhancement and monthly maintenance releases to the organization’s primary enrollment system through an external vendor, with a $2-4M annual budget.• Directed project kick-off through lessons learned meetings.• Facilitated daily SCRUM sessions and weekly project/program steering committee meetings. • Managed both project and functional resources within a matrix organization.• Controlled and coordinated project deliverables within the governance of organizational SDLC/SOX guidelines. Show less

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  BlueCross BlueShield of South Carolina

  May 2009 - now

  Project Leader contracting through Core IT Staffing• Led the CMMI Level 3 project effort, coordinating all SCAMPI activities and planning gap closure processes for 2011-2012.• Directed the TRICARE HIPAA 5010 project, managing a $3.5M budget to completion ahead of the federally mandated implementation deadline.• Managed numerous mid to large scale system enhancements to the claims entry, claims processing, and settlements sub-systems for the TRICARE North and South regions.• Provided weekly status to executive stakeholders.• Guided teams of development and customer staff within a strong matrix organization and coordinated efforts of external vendors. Show less

  • Application Development Manager, Enterprise Quality Engineering/ADAPT

    May 2021 - now

  • I/S Portfolio Manager, Commercial PMO

    Jul 2015 - Mar 2022

  • Program Manager - PGBA Systems/TRICARE

    Dec 2012 - Jul 2015

  • Program Manager - PGBA Systems

    May 2009 - Dec 2012