Roland Sampson

Experience

• 

  Atelka

  Jul 2006 - Jun 2012

  Inbound Customer Service Representative (and technical support)

   Explain products and services to customers Assist with billing, credit, and escalation issues Proficient in troubleshooting cell phones (level 1) Internet and email troubleshooting & management Experience with software applications; word, excel, outlook

• 

  T.E.S Employment Solution

  Nov 2018 - Mar 2019

  Computer Service Technician

   Image computers; Windows 10 to Windows 7  Software upgrades and add patches Troubleshooting video/audio Move or replace KVMs, docking stations, and other peripherals Setup/move; PCs and Laptops to new locations (new/existing employees) Printer repair is outsourced, but we do the basics Basic active directory experience Basic security; username/password, change, Bitlocker

• 

  HGS - Hinduja Global Solutions

  Jun 2019 - Nov 2019

  Customer Service Representative

   6 years call center experience (inbound) Explain products and services to customers Proficient in troubleshooting cell phones (level 1) Experience with software applications; word, excel, outlook

• 

  Innovatia Technical Services Inc.

  Apr 2021 - now

  Technical lead during the implementation Provides customer trainingGathers customer requirements Transitions customers to Day 2 supportSystem builds, device and app readiness Manages technical issues identified during implementationEnsure customer is prepared for go live Raises INC’s to RC Support as requiredBasic Helpdesk Experience Ticketing SystemsIP phone troubleshooting basic software troubleshooting Show less

  • Basic Install Support Specialist (Cloud based VOIP)

    Apr 2021 - now

  • Basic Install Support Specialist

    Apr 2021 - now