Muhammad Saqlain

Experience

• 

  Mercurial Minds

  May 2019 - now

  --Develop trust relationships with a portfolio of major clients to ensure they do not turn to competition.--Acquire a thorough understanding of key customer needs and requirements.--Expand the relationships with existing customers by continuously proposing solutions that meet their objectives.--Ensure the correct products and services are delivered to customers promptly.--Serve as the link of communication between key customers and internal teams.--Resolve any issues and problems faced by customers and deal with complaints to maintain trust.--Play an integral part in generating new sales that will turn into long-lasting relationships.--Prepare regular reports of progress and forecasts to internal and external stakeholders using key account metrics. Show less --Meeting with clients to determine their needs and preferences, then planning to meet those needs.--Coordinating with internal teams to fulfill the requirements of the clients.--Managing the day-to-day operations of client accounts, including scheduling appointments, handling billing issues, and processing payments.--Meeting with clients to discuss new projects and presenting ideas to them in a way that engages them.--Reviewing reports for accuracy and ensuring that all details meet the requirements before sharing them with the clients.--Managing all aspects of client accounts, including billing, collections, and basic customer service.--Managing expectations by communicating with clients about their account status and working with them to ensure satisfaction. Show less

  • Key Account Manager -- Commercial

    Sept 2022 - now

  • Assistant Partner Account Manager

    Dec 2020 - Sept 2022

  • Junior Account Manager

    May 2019 - Nov 2020