Merinda Mickle

Experience

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  State Farm ®

  Oct 2001 - Apr 2017

  Claim Service Assistant

  For 16 years, I communicated with policyholders and other involved parties (insurance companies, attorneys, etc.) to maintain specific Service Level Objectives. I executed various steps of the claims process from the initial report to obtaining legally required documentation after a total loss or for subrogation, while leading the team in SLO metrics through effective time management in a high production/high phone call environment. I provided support for a workforce development project that helped to anticipate the human resources needed based on the call volume at any given time and established the workflow for a new department that served expedited claims handling in local agent offices. The most rewarding experience in my 16 year career at State Farm was getting to serve as the subject matter expert on my team of 20, during the roll out of a new Sales Force based operating system. From 2009 to 2019, this implementation combined with an internal organizational restructure, resulted in a revenue increase of 25% Show less

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  Whistler Media Group

  Apr 2017 - Jan 2020

  During my time as a Client Services Director for Oklahoma’s largest privately owned billboard company, I ensured fulfillment of contracted services by overseeing graphic design, web development and administrative staff. I also served as the first point of contact for our client base of 125, communicating their needs & objectives with the fulfillment team to create personalized service and effective ad campaigns in a timely manner. I created standardized operating procedures and utilized software solutions like Basecamp and Google Sheets to prioritize projects & optimize team efficiency. Show less

  • Client Services Director

    Jan 2019 - Jan 2020

  • Executive Assistant

    Apr 2017 - Dec 2018
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  Folds of Honor

  Jul 2021 - now

  • Executive Assistant

    Jan 2022 - now

  • Donor Services Associate

    Jul 2021 - Jan 2022