LOUIS SANTIAGO

Experience

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  Residency Hotel (Andheri)

  Jan 2004 - Jan 2005

  Front Office Specialist

  • Kept front desk tidy and presentable with all necessary material (pens, forms, paper, etc.)• Greeted and welcome guests• Answered questions and address complaints• Answered all incoming calls and redirect them or keep messages• Received letters, packages, etc. and distribute them• Prepared outgoing mail by drafting correspondence, securing parcels, etc.• Checked, sort and forward emails• Monitored office supplies and place orders when necessary• Kept updated records and files• Monitored office expenses and costs• Took up other duties as assigned (travel arrangements, schedules, etc.) Show less

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  Jet Airways

  Oct 2010 - Dec 2019

  JOB PROGRESSION IN JET AIRWAYS- “Current” - Disruption Handling and Resource Management in Flight Operation Ground Svc-IOCC from 2016.- Hub Control Duty Manager - From 2011 Sep. - Ramp Operation- Duty Officer -From 2010 June- Customer Service Supervisor - Ramp/Terminal - From 2008 Feb- Terminal Operation- Customer Service Agent -From 2005 MarCURRENT JOB FUNCTIONS:• Communicate and manage ‘Check-In’, ‘Boarding’, ‘Arrival’, ‘Baggage’ and ‘Cargo’ staff and all the external stakeholders in regards to daily operations. • Coordinating on the overall network for planning and revenue generation. • In-depth analysis of integrated flight information to improve decision-making, increase operational efficiency and cost savings• Liaising closely with Crew Operation, Flight Dispatch, Customer Journey and Recovery, All India Metro Hub Control, Maintenance Control, and Maintenance Planning, Cargo, Revenue Management as well as outports to ensure the effects of day-of-operation changes to the published schedule are implemented in accordance with company requirements.• Monitoring flight information on a daily basis and executing preventive strategies to ensure maximum utilization of resources, keeping in mind cost saving and customer convenience.• Making a decision in regards to distributions, services, allocation of resources on the global network Show less

  • Assistant Manager IOCC-Flight Operation

    Mar 2005 - Dec 2019

  • Duty Manager Hub Control Centre

    Oct 2010 - May 2015
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  IndiGo (InterGlobe Aviation Ltd)

  Feb 2020 - Jul 2020

  Manager Ramp

  Responsible for uniform implementation of Policies & Procedures.Manage Safe and Secure Operation.Develop and Maintain standards and practices overall Procedures.Monitor continuously the quality performance and the level of conformance.Monitor competency level down the line.Coordination will other departments and stakeholders for target achievements.Develop departmental goals and follow up.Initiate and Implement corrective actions in securing quality levels.Optimize Resources.Ensure staff acquire & maintain necessary skills.Maintain training Records, Handling internal and external complains and action taken Reports.Carry out development dialogue with leadership team.Liaise with government agencies and other regulatory bodies.Updating Manuals and local procedures.Ensure competent and qualified work force.Invoice control.Personal Development and Management. Show less

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  Air India Limited

  Sept 2022 - now

  Airport Operations Manager

  Manage Day to Day Operations, Maintain Schedule Integrity of Fleet, Decision Making & best practices like valuing customers' time, having a pleasant attitude, and providing knowledgeable and ingenious resources.