Bhadri Matheswaran

Experience

• 

  Cisco Systems

  Nov 2008 - Jul 2011

  Technical Consulting Engineer - Enterprise Networking

  Responsible for delivery of support for Enterprise Networking Product portfolio. Mainly dealt with Routing, Switching & IOS Architecture working with EMEA & APJC customer base. Expertise included routing protocols, router hardware & software architecture.

• 

  Cisco

  May 2012 - Dec 2012

  Technical Consulting Engineer - Cisco Telepresence

  Worked as an intern for Cisco Telepresence Solutions Group. Learned voice/video technologies and associated cisco products.

• 

  Cisco

  Aug 2013 - now

  People Leader in Customer Experience Organization responsible for High Value Services portfolio. Manage a team of engineers to ensure delivery of support for Cisco Collaboration products. 1. Support delivery for Hosted Collaboration Solution (HCS) & SSPT. End of end solution level knowledge was mandatory for this role. Primary customer base being Tier 1 Service Providers.2. Managed day to day operations and every day technical and administrative escalations for the team.3. Managed relationship with sales & engineering teams driving product quality and serviceability.4. Develop technical expertise, promote innovation and mentor engineers within the team. As a part of Incubation team, we tested and supported several new products and solutions spanning Internet of Things, Cisco Physical Safety and Security, Video Communications Exchange etc. Intention of the team is to build technology agnostic expertise, take on new products, mature them for support and pass it on to well established support teams.

  • Customer Delivery Manager - High Value Services (SSPT)

    Oct 2019 - now

  • Team Lead - High Value Services (SSPT)

    May 2015 - Sept 2019

  • TS Incubation Engineer - IOT/Collaboration

    Aug 2013 - May 2015