Misty Dalykas, MS

Experience

• 

  IHeartRadio

  Jun 2005 - Feb 2007

   Boosted revenue by 15% quarterly and by 7.5% annually through the development of visually enhanced marketing guides, sales kits, event displays, commercial scripts, and direct consumer consultation.  Crafted and delivered training seminar for account executives on development of sales and marketing presentation.  Traveled to 200+ locations throughout Miami Valley, promoting, educating, and entertaining consumers about Dayton radio stations through use of games, on-air interaction, and conversation for 45k people nationwide Coordinated logistics for vendor placement for iHeartRadio promotion events.

  • Sales/Marketing Assistant

    Mar 2006 - Feb 2007

  • Promotions and Marketing Coordinator Assistant

    Jun 2005 - Feb 2007
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  The Reynolds and Reynolds Company

  Jun 2007 - Apr 2016

   Administered high yielding contract extensions netting millions of dollars in one-time revenue and throughout contract lifetime (2013: 133 extensions, $1.2M one-time revenue, $28.5M contact life-time; 2014: 55 extensions, $1.1M one-time revenue, $22.7M contract life-time; 2015: 150, $8.6M one-time revenue, $163.7M contract life-time). Team lead for the management of mergers, buy/sells, and corporate acquisitions for major account groups.  Key POC and SME over contract validation for 6 of 10 major accounts. Served as lead in the identification and investigation of Penske Automotive (top-tier account) billing project. Impacted expansion by 100+ stores and $100M+ in revenues. Researched and analyzed faulty billing and support records and provided recommendations for resolutions.  Implemented SAR (Situation, Analyze, and Resolution) process for identifying continuous improvement opportunities. Show less  Co-developed, implemented, and transitioned from multiple software programs to one fully integrated organic ERP CRM platform. Appointed liaison to drive project between billing, customer service, order management, sales, and IT.  Collaborated with project team on migrating to new contracting software. Identified gaps with data integration between current ERP platforms. Improved adoption of platform changes by addressing concerns and demonstrating benefits of new infrastructure. Supported the development of contract/billing infrastructure. Identified key criteria for implementation in new system. Determined impact of software upgrade for customer base. Designated POC for key accounts, sales, marketing, and contract center. Instituted action plan to maintain profitability for 4 top-tier customers. Reduced customer impact 98%. Built technical guide for customers to assist with implementation of company initiatives. Show less

  • Contract Administrator

    Oct 2010 - Apr 2016

  • Project Management

    Apr 2007 - Apr 2016

  • Customer Account Analyast/ Customer Account Services

    Jun 2007 - Oct 2010
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  Avery Dennison Label and Packaging Materials

  Apr 2016 - Jun 2020

   Ensured project change initiatives met objectives on time and within budget by increasing employee adoption and usage through training with focus on the people side of change Aligned with project teams to create, refine, maintain, and deliver training documentation Partnered with PMOs/project team on Oracle R12 global upgrade with focus on integrating training activities into their project plans. Implemented with zero training gaps. Oversaw training development, implementation, and assessments on software upgrade and roll-out. Created assessments, coms plan, and assisted with global communications for stakeholders. Collaborated with OCM lead on Oracle R12 global upgrade to facilitate change management assessments, develop training strategies, and identify, analyze, and prepare risk mitigation tactics.  Coached BPOs, super users, and end-users. Managed training efforts and ensured user readiness. Tracked and reported issues. Defined and measured success metrics and monitored training progress. Established and ensured ongoing training plans for BPOs to support routine training efforts. Created training videos and presentations using Camtasia, PowerPoint, and Word, email campaigns, calendar of events, and instructions for testers and BPOs in support of change management and communications. Selected SMEs and conducted train the trainer courses globally. Led monthly calls with stakeholders to discuss project successes, roadblocks, and status.  Maximized use of Oracle e Procurement tool by identifying gaps, assembling team to target issues, and managing plan to prioritize and correct shortcomings.  Contributed to integration of newly acquired global company. Co-created plan to phase in employees based on seniority, gather lessons learned, and implement stakeholder feedback into training plan. Conducted lessons learned sessions with end-users, stakeholders, and BPOS to gather information regarding successes and areas to improve on. Show less  Executed 130+ sales generated contracts for single, multi-store, OEM, and major accounts, ensuring compliance with business rules and regulations and verifying legality. Designated liaison between sales force and all internal departments regarding contractual issues and implementation. Processed 200+ deviations per year by analyzing customer’s budget against cost per item. Procured $2.5M in business by creating pricing packages that were profitable to Avery Dennison and affordable for customers. Renewed or canceled 500 deviated pricing deals. Reviewed and analyzed price increases per item against actual customer spending; determined if deviations should be renewed or canceled based on current market conditions. Impacted capture of $1M+ in sales and minimized losses by creating, monitoring, and analyzing usage of demand items. Introduced a leaner process for BOM and routing system (80% of company revenues) through deep dive into existing procedures as part of graduate school paper. Demonstrated potential for eliminating late orders and managing risk for $2.5MProcesses all rebates for customers per contract terms.Based on business need; assists, supports and/or performs administrative support duties for other areas, units or departments.Continuously reviews current processes & procedures, and searches out improvement methods to reduce waste, rework, & unnecessary work that add no value.Reviews & prioritizes daily all incoming requests for quotations for BC custom supply products.Identifies manufacturing processes & components required to produce custom supplies including presses & other related items to develop accurate cost.Develops product layout requirements & creates/updates Bill of Material system. Creates Bill of Material and Routings in Oracle manually or through TPS (quoting) system. Show less

  • Organizational Change Manager - Operations Lead

    Nov 2018 - Jun 2020

  • Contract Price Administrator

    Apr 2016 - Nov 2018
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  Wright-Patterson Air Force Base

  Nov 2020 - now

  Contract Specialist