
Marissa Gilliam
Team member/Associate

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About me
Successful Manager, Trainer and Leader
Education

Kenton Ridge High School
2009 - 2013High School DiplomaActivities and Societies: Ohio Math League, Pen Pal, Leo Club, Mock Trial, Cross Country, and Track and Field. GPA: 3.7

University of Cincinnati
2013 - 2016Bachelor of Science - BS PSYCHOLOGY 3.0Activities and Societies: McMicken Arts & Sciences Tribunal (Secretary), McMicken Ambassadors, Hall Government, Residence Hall Association, Quidditch, Colleges Against Cancer, Writer's Guild, & Harry Potter Appreciation Club I was a part of many clubs and organizations at the University of Cincinnati. I'm the type of person that loves to be involved and connected within my community.

Clark State Community College
2011 - 2013Post Secondary Enrollment OptionI completed 34 credits of post secondary courses that were transferred to UC.

University of Cincinnati
2013 - 2016Bachelor of Arts - BA Communications 3.0Activities and Societies: Same as other UC degree

Franklin University
2023 - 2024Master of Education - MEd Higher Education/Higher Education Administration 4.0Higher Educational Leadership

Franklin University
2023 - 2025Master of Science - MS Business Psychology 4.0
Sinclair Community College
-Real Estate Certificate Real Estate 4.0
Experience

Jacks Pets
Mar 2011 - Aug 2013Team member/AssociateFocus aimed at store organization, handling money, customer service, and working with the animals (cleaning, feeding, and handling). Completed Pet Pro Certification

Stanley Electric U.S. Co., Inc.
May 2013 - Aug 2015Temporary AssociateFocus aimed at manufacturing, time management, and attention to detail. Build headlight parts for Honda vehicles. I worked in this position over the summers as a temporary return associate.

GameStop
Nov 2013 - Jan 2016Team workerFocus aimed at customer service, specifically greeting and answering customer questions, and store cleanliness/organization. Worked this position 3 different holiday seasons at this time of the year.

UC Bookstore
Jan 2014 - Jan 2016AssociateFocus aimed at customer service, handling money, and keeping the store clean and stocked.

Follett Higher Education
Jan 2014 - Jan 2016AssociateFocus aimed at customer service and handling money.

Assurant
Jan 2014 - Jan 2016Processing SpecialistFocus was on handling and processing insurance documents, typing/copying/faxing as needed, and customer service in terms of speaking to homeowners and insurance agents over the phone.

UC Desk Staff
Aug 2014 - Jan 2016AssociateFocus aimed at security and customer service.

Pizza Hut
Jan 2016 - Aug 2017Delivery Driver Part-TimeFocus aimed on driving safely, guest relations, and customer service. I worked this position part time while also working at Assurant.

Mattress Firm
Jan 2016 - Jan 2019Store ManagerFocus is aimed on sales, customer service, training, and store operations. I also participate actively as a culture coach and reputation manager. Received spirit award last year.

Whole Foods Market
Jan 2017 - Jan 2019Merchandiser Lead Part-TimeFocus is aimed on organization, attention to detail, time management, and guest relations. I'm in charge of setting up the shelves to match a planogram, stocking the shelves, and helping any guests i come in contact with during my shift. I worked this position part time along aside/overlapping some with my position at Serv-U Success.

Serv-U-Success
Dec 2018 - Dec 2019Part Time Merchandiser Team LeaderFocus is aimed on organization, attention to detail, time management, and guest relations. I'm in charge of setting up the shelves to match a planogram, stocking the shelves, and helping any guests i come in contact with during my shift. As a team leader I was in charge of distributing tasks, training, and keeping the team on track during shifts.

Cold Stone Creamery
Jan 2019 - Dec 2020Store ManagerThis managing position involved scheduling, training, work with customers daily, providing excellent customer service, taking payments, and performing all other daily duties required to keep the store properly stocked up on supplies, clean, and well maintained.

Oberer Companies
Dec 2020 - Dec 2022Assistant Property Manger & Leasing Consultant
Sodexo
Dec 2022 - nowOffice Administrator
Licenses & Certifications

Certified Pet Pro
Jacks PetsMay 2012.webp)
Registered Behavior Technician (RBT)
Behavior Analyst Certification Board (BACB)Jun 2025
Adult and Pediatric First Aid/CPR/AED
American Red CrossJun 2025
Honors & Awards
- Awarded to Marissa GilliamSpirit Award Mattress Firm Dec 2017 Displays all mattress firm values: service, integrity and passion
Languages
- enEnglish
- frFrench
- asAsl
- spSpanish
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