Nishant Kumar

Experience

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  BSNL

  Dec 2011 - Jan 2012

  Intern/Trainee

  Undergone BSNL Training In Patna Main Exchange And MSC. Got expertise on fibre optics, telecommunication, PSTN, BTS, BSC and MSC operations.

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  NCR Corporation

  Aug 2013 - Mar 2016

  Customer Support Engineer

  Sr. Engineer at NCR Corporation and in-charge of Supaul cluster of Bihar Territory.ATM industry, servicing, residual balancing and network settlement.Financial Automation and Selfservice Kiosks.Incident Management.NCR-MOF Ministry Of Finance Project.Cash Management and Financial Administration.Have been a key player in my team and also managing the teams of outsourced engineers and Cash in transit teams like CMS, SIS Prosegur, RCI etc.At NCR i have been responsible for the operation and maintenance of 142 ATM sites which includes different customers like SBI, PNB, HDFC and almost all public and private sector banks, vendors like TATA, PRIZM etc and have taken care of liasoning with the managed services vendors like Diebold, Euronet Worldwide, FIS, FSS, Mphasis and ATM under ministry of finance (MOF).Have been taking care of network links, software, hardware and mechanical parameters of the ATM Networks.Supervise all the ATM operations and accomplish the ATM operational compliance, servicing, reconciliation, performance and implementation. Monitoring for the least downtime, CAPEX, accomplishing SLAs, managing escalations. Knowledge of different types of dispensers/accepters like Enhanced, NID, S1 and GBXX modules.Troubleshooting of different types of NCR ATMs like Personas, SS22e, SS42, SS32 etc.In depth knowledge of electronic equipment and micro-electronic devices like Diodes, Transistors, Mosfets, Integrated circuits, Semiconductor Devices, Rectifiers & core electronic devices , FDM, PCM, MUX, DEMUX, Signalling concepts.Excellence in computer hardware & networking topologies and conceptual exposure to ATM switch, NOC Operations and OSS parameters. Show less

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  Quanta TowerGen Private Ltd.

  Mar 2016 - Sept 2018

  Energy Manager

  Mid level engg manager currently working as energy manager at Quanta TowerGen Services-a client of American Tower Corporation. Telecom professional taking care of O&M parts Energy management Fuel usage and beat planningEB management and load bands Tenant sharingOutage control and uptime management including reconciliation and signoffsCustomer relationsSolar energy dependency focusFeasibility of new energy sources Reduction in OPEX with fuel management OMEs liasoning Taking preventive and corrective measures.SLA & MSA achievementCustomer SatisfactionBusiness expansion meetings with customers and clientsNOC-OMCR CordinationCE/ST/CT/SS/Project teams management and deployment.InvoicingBTS, BSC, MSC operationsSolar project expansionAddressing estate issuesEscalation management and follow upsNBH monitoring for customer satisfactionCAPEX handlingWarehouse coordinationSRNs monitoringDG teams deploymentSite issues resolutions Fuel instances eradicationIncident management Show less

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  Tata Sky Ltd

  Sept 2018 - Feb 2020

  Assistant Manager- Field Service Delivery
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  Whirlpool Corporation

  Feb 2020 - Feb 2022

  Deputy Manager

  Consumer Service

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  Samsung India

  Feb 2022 - now

  Assistant Manager