Patrick Ocampo

Experience

• 

  Four Points by Sheraton

  Jan 2003 - Jan 2010

  Demi Chef
• 

  Rexel Australia

  Jul 2010 - Sept 2014

  • Lead Business Analyst for the internal ERP Project Rollout • Subject Matter Expert for the internal systems• Lead Requirement Gathering Workshops and ensure key stakeholder buy-in and employee engagement• Map Business Processes, as-is and to-be• Review requirements and present solutions to the business• Create and maintain Systems, User and Process documentation• Create Functional specifications and Technical documentation• Liaise with third party providers to deliver solutions to the business• Liaise with in house development teams to deliver solutions to the business• Liaise with Project Managers with planning and execution phases• Prepare and perform User Acceptance Testing • Conduct Application Testing and Quality Assurance• Perform Data Migration and Cleansing • Assessment of End User training requirements• Conduct End User Training and gather feedback• Plan and conduct business readiness simulation prior to Go Live• Provide Go Live, Post Implementation and Ongoing Support• Write SQL Reports to key stakeholders and senior management Show less • In charge of all business ERP Software continuous operations• In charge of ERP Software program upgrades• In charge of Pronto-Xi ERP Software end of month processes• In charge of Forms Management Software enhancements and customisations• In charge of ERP Software integration interfaces continuous operations• Service Desk second level escalation and adhere to SLA agreements• Write SQL Reports to key stakeholders and senior management using Oracle Business Intelligence Publisher 11g• Create and maintain systems & process documentation• Create Functional specifications and Technical documentation • Liaise with in house development teams to deliver solutions to the business• Prepare and perform User Acceptance Testing • Conduct Application Testing and Quality Assurance• Provide user training for internal systems• Project involvement of ERP Rollout to over 180 branches Australia wide. Show less • Provide first level Help Desk support and administration for over 1000 users• Log incidents using Service Management Tools• Escalate issues to Second Level Support• Engage external vendor to assist with issue resolution• Adhere to SLA agreements• General purchasing of IT equipment• General Invoice processing of IT purchases• Appointed by the Service Centre Manager to lead the Telecommunications (Telstra) IT projects section of branch relocations and openings• Appointed by the Service Centre Manager to lead to lead the Lexmark Print Account which includes purchasing and lease management of over 300 printers Show less

  • Business Analyst | Systems Analyst

    Mar 2014 - Sept 2014

  • Applications Systems Administrator | Systems Analyst

    Apr 2013 - Mar 2014

  • IT Service Centre Analyst

    Jul 2010 - Apr 2013
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  Pronto Software

  Sept 2014 - Jul 2016

  Professional Services Consultant

  • Functional Consultant with full project lifecycle experience• Review ERP and Business Systems, analyse the current environment, report and present solutions to key stakeholders• Lead Requirement Gathering Workshops and ensure key stakeholder buy-in and employee engagement• Prepare Functional and Development Specifications• Map Business Processes, as-is and to-be• Prepare Project and Ad hoc quotations for Implementations and customisations• Liaise with third party providers to deliver solutions to clients• Liaise with in house and offshore development teams to deliver solutions to clients• Liaise with Project Managers with planning and execution phases• Perform system configuration and data migration, for ERP and custom applications • Conduct Testing and Quality Assurance of the ERP system and custom applications• Prepare System, User and Process Documentation• Assessment of End User training requirements• Conduct End User Training and gather feedback• Plan and conduct business readiness simulation prior to Go Live• Provide Go Live, Post Implementation and Ongoing Support Show less

• 

  Avanade

  Nov 2016 - now

  • Microsoft Dynamics 365 for Finance and Operations Consultant• Subject Matter Expert in Finance• Financial services Industry experience• Not for profit Industry experience • Microsoft Dynamics 365 for Finance and Operations Consultant• Subject Matter Expert in Finance• Financial services Industry experience• Not for profit Industry experience • Microsoft Dynamics 365 for Finance and Operations Consultant• Subject Matter Expert in Finance and Trade & Logistics• Financial services Industry experience• Not for profit Industry experience • Microsoft Dynamics 365 for Finance and Operations Consultant• Subject Matter Expert in Finance and Trade & Logistics• Insurance Industry experience• Not for profit Industry experience • Microsoft Dynamics 365 for Finance and Operations Consultant• Subject Matter Expert in Finance and Trade & Logistics• Insurance Industry experience

  • Group Manager

    Dec 2022 - now

  • Manager, ERP

    Dec 2021 - Dec 2022

  • Senior Consultant, ERP

    Jun 2020 - Dec 2021

  • Consultant, ERP

    Jun 2018 - Jun 2020

  • Senior Analyst, ERP

    Nov 2016 - Jun 2018