Ashley Ruszecki

Experience

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  TitleMax

  May 2018 - May 2019

  Store Manager
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  DDI Technology

  Oct 2019 - Aug 2023

  ✨Supervised a Team of 9 employees.✨Supervised the processing team and handles all customer issues without the Title Manager.✨Assisted the Title Manager in the timely and efficient flow of all necessary documents following applicable codes, processes, and SLA (Service Level Agreements).✨Audited the assigned team’s workloads, processes, and reports.✨Supervised staff and monitored their work to ensure accuracy and completion of tasks.✨Monitored productivity and efficiency through the custom dashboard and reports.✨Resolved direct reported employee issues and reach out to the Title manager and Director of Title Operations as needed.✨Assisted the TRS team and customers with any DMV questions or processes.✨Organized and led the team on processing large title projects such as duplicate titles, transfers, and registrations.✨Monitored and updates the Microsoft TRS team applications.✨Updated any research or needed information on the One Note page.✨Trained new Title Clerks, Title Specialists, and Lead Title Specialist for the assigned team.✨Reported staff SLAs and concludes leading factors for missing SLAs.✨Provided tools to aid in excellent customer service.✨Conducted regular meetings with all department personnel to communicate policies and review issues or opportunities.✨Performed other requests/directives issued by the Title Center Manager or Director of Title Operations. Show less ✨Trained new employees on the workflow of processing tittle work.✨Recorded incoming titles and documents daily according to established procedures.✨Reviewed all documents received to ensure that they are acceptable according to applicable state and DMV requirements and that all forms are completed, signed, and notarized.✨Prepared necessary documents required for titling or registration processes including signatures under POA.✨Troubleshooted problems and finalized the correct resolution to specific titles, odometer discrepancies, and power of attorney, and performed title history checks as needed.✨Was courteous with the state/county offices, tag agents, lenders, dealers, and owners to provide information in response to inquiries pertaining to the title transactions.✨Responded to customer requests, concerns, and problems and ensured immediate response and follow-through until the issue was resolved, trying to find assistance management as needed; documents requests and resolutions in the Activity History section of DDI’s software program.✨Recorded all transaction details, including customer requests and resolution, in the Activity History section of the DDIs software program.✨Responded to email inquiries from all customers in a timely and qualified.✨Shipped packages to multiple locations to complete the process of adding the lien to the title to secure assets.✨Maintained an organized workspace/area that is conducive to the overall success of the department. Show less ✨Recorded incoming titles and documents daily according to established procedures.✨Reviewed all documents received to ensure that they are acceptable according to applicable state and DMV requirements and that all forms are completed, signed, and notarized.✨Prepared necessary documents required for titling or registration processes including signatures under POA.✨Troubleshooted problems and finalized the correct resolution to specific titles, odometer discrepancies, and power of attorney, and performed title history checks as needed.✨Was courteous with the state/county offices, tag agents, lenders, dealers, and owners to provide information in response to inquiries pertaining to the title transactions.✨Responded to customer requests, concerns, and problems and ensured immediate response and follow-through until the issue was resolved, trying to find assistance management as needed; documents requests and resolutions in the Activity History section of DDI’s software program.✨Recorded all transaction details, including customer requests and resolution, in the Activity History section of the DDIs software program.✨Responded to email inquiries from all customers in a timely and qualified.✨Shipped packages to multiple locations to complete the process of adding the lien to the title to secure assets.✨Maintained an organized workspace/area that is conducive to the overall success of the department. Show less

  • Title Supervisor

    Nov 2021 - Aug 2023

  • Lead Title Specialist

    May 2021 - Nov 2021

  • Title Specialist

    Oct 2019 - May 2021
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  Best Egg

  Jan 2024 - now

  Operations Associate II - Auto Conversion