Gem Wisdom Gonzales

Experience

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  Christian Era Broadcasting Services International (CEBSI), Inc.

  Oct 2012 - Feb 2018

  Radio Frequency Engineer

  - Monitoring Operation of Satellite Uplink.- Monitoring Operation of Off-Air TV Signal Quality, for both Digital and Analog Systems.- Maintains Infrastructure of the Head-End System.- Maintains Transmitter Site Facilities such as performing Scheduled Preventive Maintenance and Monitoring.- Troubleshoots Head-End Systems using Block/Circuit Diagrams, Manuals etc.- Makes designs/reports for operation and implementation purposes.

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  Planet Cable Inc. (Philippines)

  Oct 2018 - Jan 2021

  Network Operations Engineer

  - Performs maintenance and monitors the health of ISP Network Infrastructure such as Upstream Links, Core Backbone, Nodes, Distribution and CPE Equipment.- Provides configuration/design of provision Network Equipment for implementation and installation. This includes configuration using Protocols such as MPLS, BGP, IS-IS, OSPF, etc.- Supports day-to-day Network Performance such as High-Speed Internet (HSI) Bandwidth and Traffic Analysis.- Provides Level-1-2 support and troubleshooting to resolve issues.- Handling Routing and Switching issues and provides maximum Uptime to meet customer Service Level Agreement (SLA).- Provides out-of-hours on-call support cover as part of the 24/7 on-call schedule. Show less

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  Streamtech Systems Technologies, Inc.

  Feb 2021 - Jun 2024

  Senior Network Operations Engineer - Duty Supervisor

  - Oversee the 24/7 monitoring of network infrastructure to ensure optimal performance and identify potential issues.- Utilize network monitoring tools to identify and troubleshoot network incidents.- Develop and implement incident response procedures to address network outages and disruptions promptly.- Coordinate with relevant teams to resolve incidents and minimize downtime.- Provide guidance, support, and mentorship to team members, including training needs for NOC staff and facilitate ongoing skill development.- Stay current with industry trends and technologies to guide the team effectively. Show less

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  DITO Telecommunity Corporation

  Jun 2024 - now

  Network Interconnection Specialist

  - Manage and monitors Network Peering Ecosystem of the company.