Tyler Kimmel

Experience

• 

  D3Publisher of America, Inc.

  Jun 2006 - Mar 2010

  Primary point of contact for the company's customers via email, secondary point of contact via phone. Maintained customer database of issues and department's knowledge base of products through game guides/walkthroughs and FAQ documentation. Tested software for end-user console on current gen. platforms. Found, reproduced, reported, and regressed defects in software. Created game guides/walkthroughs and other game related documents for internal and public use.

  • Customer Support Specialist

    Apr 2008 - Mar 2010

  • Quality Assurance Tester

    Jun 2006 - Apr 2008
• 

  Digital Dream Forge QA

  Dec 2010 - May 2011

  QA Tester

  Tested software for end-user console on current gen. platforms. Found, reproduced, reported, and regressed defects in software. Created test plan documents for internal use.

• 

  Blueprint Consulting

  May 2011 - Dec 2013

  QA Analyst/Contractor

  Tested both front end and back end of SQL relational databases through a web based Java application, mobile applications on both iOS and Android platforms, and Linux based kiosk. Located defects while ensuring defect reports are written clearly with reproducible steps and screenshots; reproduce and regress defects, and create and maintain test scopes for assigned tasks in an agile testing environment.

• 

  Concord Servicing

  Dec 2013 - Aug 2022

  Testing both front end and back end of SQL relational databases through a web based application. Identifying and reporting issues found in several environments with clear, concise, reproducible steps. Test plan creation for user stories and functional testing documentation. Reporting of project progress to immediate supervisor and other team members. Attending meetings where my presence is required to ensure that projects flow smoothly through an agile development work environment. Champion the need for automated testing and knowledge sharing between all resources of the corporation. Show less

  • QA Manager

    Aug 2021 - Aug 2022

  • Scrum Master

    Jan 2018 - Aug 2022

  • Quality Assurance Analyst

    Dec 2013 - Jun 2022
• 

  Choice Hotels International

  Aug 2022 - now

  Project Manager 2/Scrum Master