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Esa Hapsari

Esa Hapsari

Student

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location of Esa HapsariGreater Sydney Area

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  • Timeline

  • About me

    Senior Account Development Manager - NielsenIQ | LPDP Awardee PK-226

  • Education

    • Institut Pertanian Bogor (IPB)

      2006 - 2010
      Bachelor's Degree Management, Consumer Science (minor) 3.4 out of 4.0

      Activities and Societies: Center of Management Award as best director of center of management 2009

  • Experience

    • IPB

      Jan 2006 - Jan 2010
      Student

    • PT Bank Mandiri (Persero) Tbk.

      Aug 2010 - Apr 2012
      Relationship Manager

      • Manage and cultivate relationships with property developers, builders, and real estate professionals to drive business growth for the bank's real estate lending portfolio.• Evaluate and assess creditworthiness of property development projects, including financial analysis, risk assessment, and due diligence, in accordance with the bank's credit policies and guidelines.• Achieved a 16% increase in the bank's real estate lending portfolio within the first year of employment, surpassing sales targets and contributing to overall business growth. Show less

    • PT. The Nielsen Company Indonesia

      Aug 2012 - Dec 2020

      • Lead and manage a team of 2 client service representatives, providing coaching and mentorship to ensure exceptional client service delivery and satisfaction.• Act as the main point of contact for key client accounts, building and maintaining strong relationships with clients to understand their business objectives, provide strategic insights, and deliver data-driven solutions.• Collaborate with internal teams, including sales, operations, and data science, to ensure seamless execution of client projects, resolve issues, and drive client success.• Received several "Client Service Excellence Awards" for outstanding performance in client relationship management and customer satisfaction. Show less

      • Senior Client Services Manager

        Jul 2019 - Dec 2020

      • Client Service Manager

        Apr 2015 - Jun 2019

      • Senior Client Service Executive

        Apr 2014 - Mar 2015

      • Client Service Executive

        Aug 2012 - Mar 2014

    • NielsenIQ

      Dec 2020 - now
      Senior Commercial Manager

      • Managed commercial operations, including pricing, contract negotiations, and sales support, resulting in a 30% increase in revenue.• Conducted market research and competitive analysis to identify new business opportunities and develop pricing strategies, resulting in improved profitability and increased Nielseniq’s services penetration within handled clients.• Collaborated cross-functionally with client service, finance, and operations teams to align commercial strategies with overall business objectives.• Developed and maintained relationships with clients’ key stakeholders to drive business development opportunities and maintain a competitive edge in the market.• Received Regional Recognition for outstanding performance in price compliance and profitability optimization. Show less

    • LPDP Kementerian Keuangan RI

      Feb 2024 - now
      Awardee LPDP

      PK-226The University of SydneyMaster of Commerce

  • Licenses & Certifications

    • Registered Financial Associate

      IARFC