Niharika Singh (she/her)

Experience

• 

  Softcell Technologies Pvt. Ltd.

  Jan 2009 - May 2012

  Inside Sales Specialist

  - Account management and lead generation for new and existing accounts in Hyderabad.- Increase publisher penetration across accounts.

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  Microsoft

  Jun 2012 - Nov 2012

  Account Manager-Health Care

  - Focused on increasing sales of Microsoft technologies in the healthcare industry in the gulf economic region. - Licensing, cost savings and software compliance advisor to businesses using Microsoft products.Key Highlights- Increased managed book of business by 15% and renewal business retention rate of 65%.

• 

  SoftwareOne

  Mar 2013 - Feb 2014

  Senior Account Manager

  - Strategic account management of enterprise clients – order fulfillment and new product showcase- Vendor relationship management of Ingram and Redington for Microsoft portfolio of products. Independent management of price negotiations, payments, contracts and billing. Key Highlights- Enterprise account management of United Health Group – revenue management of $10 million/year

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  COMPAREX AG

  Oct 2014 - Oct 2015

  SMB Lead, Inside Sales

  - Managed existing client base of SMBs of Comparex in North India.- Increased Adobe Creative Cloud sales in managed book of business by 30% in 1 year in collaboration with regional tele-sales team.- Grew Microsoft Visual Studio sales in the SMB segment by 25% YoY through product showcase, developer days and high velocity tele-sales campaigns.Key Highlights- Net new publisher business growth of up to 20% for Microsoft, Adobe and Symantec for North India- Software renewal business retention of 70% in managed book of business. Show less

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  SoftwareOne

  Nov 2015 - Dec 2016

  Product Specialist - Security

  - Sales readiness of India BD team for IT security products portfolio of Software One through in-house training and webinars in collaboration with OEMs and distributors.- Handling key distributor and OEM relationships to deliver publisher revenue targets through joint GTM planning including marketing activities for upper and middle funnel augmentation.- Conceptualized and delivered higher publisher penetration in enterprise accounts for Symantec, McAfee, and Trend Micro through a mix of high touch BD and tele-sales activities and scaled marketing engagement.Key Highlights- Increased publisher penetration in enterprise accounts of HCL India, Cognizant Technology Services, Schneider, Samsung and United Health Group by 15%. Show less

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  字节跳动

  May 2019 - May 2022

  - Quality management of content moderation teams – in-house and vendors.- Vendor site performance management – focused on policy training, conflict resolution and content moderation quality.- Moderation policy calibration through performance feedback sessions and leading weekly and monthly business reviews for vendor sites.- Designed and implemented conflict resolution framework for content moderation and content policy training for in house moderators and vendor teams.- Vendor site resource onboarding and training – interviewing shortlisted candidates for final selection and deliver policy training modules before resources go live on the floor.Key Highlights- Improved in-house moderation quality accuracy from 80% to 90% and 100 member vendor site performance from 70% to 98% Show less

  • Trust and Safety Subject Matter Expert

    Sept 2021 - May 2022

  • Trust and Safety Quality Analyst

    May 2019 - Sept 2021