Evangeline Khumalo

Experience

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  Upwork

  Feb 2018 - now

  Virtual Assistant
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  OnlineBookClub.org

  Jan 2019 - now

  Book and content reviewer

  At least 3 years of book critic experience,At least 2 years of experience in a formal writing position,Ability to read books quickly and provide sharp insights into the text,Excellent analytical skills,Strong understanding of a variety of writing styles and genres,Sourcing and reviewing new books according to a schedule,Researching personal and professional information about authors,Reaching out to industry contacts to receive advance copies,Meeting all writing deadlines,Forming well-reasoned opinions that factor in genre, audience, and writing style,Writing objective reviews in a conversational tone,Brainstorming new ideas and working with editors to implement them,Using digital media tools to aid in researching and writing reviews,Finding appropriate photos and graphics to accompany reviews Show less

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  Cell C

  Mar 2020 - Mar 2021

  Salesperson

  Marketed and sold mobile devices and services to customers during routine service calls.Utilised in-house task management systems to receive, manage and close support requests.Technical support on an SaaS platform.

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  Amazon

  May 2022 - now

  Customer Service Representative

  •Excellent English writing and comprehension.• Moderate all customer reviews and respond to email queries• Meets or exceeds quality and productivity goals assigned by management• Demonstrates clear and polite written and oral communication• Maintains a positive and professional demeanor and portrays the company in a positive light• Demonstrates appropriate sense of urgency for reviews moderation and email response and service levels• Follows company policies and processes in order to process customer requests appropriately• Demonstrates knowledge and use of departmental resources, policies and procedures.• Uses customer service tools in order to provide an accurate response and an exceptional customer experience• Escalates customer issues appropriately and correctly. Demonstrates timely, accurate and professional customer service• Proactively communicates system and process issues, and customer feedback trends to management• Exceeds customer expectations by going above and beyond all other duties as assigned.• Work with a dynamic distributed team. Show less