Anca Niculescu

Anca Niculescu

AOL Consultant

Followers of Anca Niculescu220 followers
location of Anca NiculescuBucharest, Bucharest, Romania

Connect with Anca Niculescu to Send Message

Connect

Connect with Anca Niculescu to Send Message

Connect
  • Timeline

  • About me

    Competence and Learning Analyst at Ericsson

  • Education

    • University of Bucharest, Faculty of Psychology and Education Sciences

      2005 - 2008
      Psychology Degree Organizational Psychology

      Psychology

  • Experience

    • CGS (Computer Generated Solutions)

      Oct 2008 - Apr 2009
      AOL Consultant

      AOL Consultant for AOL customers- taking payments; reactivating and closing accounts; offering customer support.

    • Nobel, Ltd

      Jun 2009 - Jan 2012
      Customer Service Agent

      Nobel consultant and technical support agent for Nobel products (callingcards). Offering technical support for Nobel clients (mainly US and Canada).

    • AXA

      Jan 2012 - Jan 2016
      Customer Service Specialist

      I offer information, support and advice to customers and business partners, regarding the contracts they own, products and procedures. Through our activity, I ensure a high quality aquisition process. Investigation cases are solved together with the sales department. I took part in several projects which aims the improvement of the relation between Head Office and Sales Force and also the relation with our customers; designing and developing training materials for colleagues from Sales Force regarding technical information about the products we are offering, representing Operational Department on every induction from HQ. I also held workshops, trainings, and a videotraining for my colleagues from Sales Force and from my department, regarding our products. I helped implementing our new platform wherewith we are able to place calls. Show less

    • Ericsson

      Jan 2016 - now
      Competence and Learning Analyst
  • Licenses & Certifications

    • Trainer