Anca Niculescu

Experience

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  CGS (Computer Generated Solutions)

  Oct 2008 - Apr 2009

  AOL Consultant

  AOL Consultant for AOL customers- taking payments; reactivating and closing accounts; offering customer support.

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  Nobel, Ltd

  Jun 2009 - Jan 2012

  Customer Service Agent

  Nobel consultant and technical support agent for Nobel products (callingcards). Offering technical support for Nobel clients (mainly US and Canada).

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  AXA

  Jan 2012 - Jan 2016

  Customer Service Specialist

  I offer information, support and advice to customers and business partners, regarding the contracts they own, products and procedures. Through our activity, I ensure a high quality aquisition process. Investigation cases are solved together with the sales department. I took part in several projects which aims the improvement of the relation between Head Office and Sales Force and also the relation with our customers; designing and developing training materials for colleagues from Sales Force regarding technical information about the products we are offering, representing Operational Department on every induction from HQ. I also held workshops, trainings, and a videotraining for my colleagues from Sales Force and from my department, regarding our products. I helped implementing our new platform wherewith we are able to place calls. Show less

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  Ericsson

  Jan 2016 - now

  Competence and Learning Analyst