Adam McPhee

Experience

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  Millikan Physical Therapy Center

  Jul 1992 - Aug 1996

  Exercise Physiologist | Direct Patient Care & Patient Satisfaction

  As an Exercise Physiologist at Milliken Physical Therapy, I provided direct patient care in a physical therapy setting, specializing in work hardening and therapeutic reconditioning. Working alongside Physical Therapists (PTs) & Physical Therapist Assistants (PTAs), I played a key role in developing and implementing personalized exercise programs to help patients recover from injuries, surgeries, or chronic conditions.

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  HealthSouth

  Sept 1996 - Sept 1998

  Exercise Physiologist | Healthcare Operations & Patient Care Management

  As an Exercise Physiologist at Healthsouth, I provided direct patient care in a physical therapy facility, working alongside Physical Therapists (PTs), Physical Therapist Assistants (PTAs), and Occupational Therapists (OTs). Leveraging my expertise in exercise physiology and rehabilitation, I collaborated with multidisciplinary healthcare teams to develop and implement personalized exercise programs and therapeutic interventions for patients recovering from injuries or surgeries.Key responsibilities included:- Conducting comprehensive patient assessments to evaluate functional abilities, strength, and endurance levels.- Designing and implementing individualized exercise programs tailored to each patient's specific needs, goals, and medical conditions.- Providing hands-on assistance, guidance, and support to patients during exercise sessions to ensure safe and effective performance.- Monitoring patient progress, adjusting treatment plans as needed, and documenting patient care activities.- Collaborating closely with PTs, PTAs, and OTs to coordinate patient care, optimize treatment outcomes, and facilitate interdisciplinary communication.Through my role as an Exercise Physiologist, I played a vital role in assisting patients on their rehabilitation journey, promoting functional independence, and improving overall quality of life. Show less

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  Medical Rehabilitation Associates

  Sept 1998 - May 2003

  Center Manager/Exercise Physiologist | Healthcare Operations & Patient Care Management

  As a Center Manager/Exercise Physiologist at Medical Rehabilitation Associates, I held dual roles overseeing daily operations while providing direct patient care and therapeutic rehabilitation services. Leveraging my expertise in healthcare management and exercise physiology, I managed the day-to-day operations of the center, ensuring the delivery of high-quality patient care and optimizing operational efficiency.In addition to managerial responsibilities, I provided direct patient care and therapeutic rehabilitation services to individuals suffering from chronic pain and dysfunction. Through personalized exercise programs, therapeutic interventions, and patient education, I helped patients improve their functional abilities, alleviate pain, and enhance their overall quality of life.Key responsibilities included:- Managing clinical and administrative operations to ensure compliance with regulatory standards and organizational policies.- Supervising and coordinating clinical staff, including hiring, training, and performance management.- Developing and implementing individualized exercise programs and therapeutic interventions based on patient needs and goals.- Providing hands-on care, guidance, and support to patients throughout their rehabilitation journey.- Collaborating with multidisciplinary healthcare teams to coordinate patient care and optimize treatment outcomes.- Monitoring patient progress, adjusting treatment plans as needed, and documenting patient care activities.Through my combined expertise in healthcare management and exercise physiology, I played a key role in delivering comprehensive, patient-centered care to individuals seeking rehabilitation services at Medical Rehabilitation Associates. Show less

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  U.S. HealthWorks

  May 2003 - Nov 2007

  As a Center Manager at U.S. HealthWorks, I oversaw the daily operations of a healthcare center, ensuring the delivery of high-quality patient care while maximizing operational efficiency. Leveraging my expertise in healthcare operations and team leadership, I managed a team of healthcare professionals and administrative staff to achieve organizational goals and objectives.Key responsibilities included:- Supervising and coordinating clinical and administrative activities to ensure smooth operations and adherence to regulatory standards.- Implementing policies and procedures to optimize workflow, streamline processes, and enhance patient satisfaction.- Leading recruitment, training, and development initiatives to build a cohesive and high-performing team.- Managing financial performance, including budgeting, revenue generation, and expense control, to achieve financial targets and objectives.- Fostering a culture of patient-centered care, professionalism, and continuous improvement among staff members.Through effective leadership, communication, and problem-solving skills, I successfully managed day-to-day operations, addressed challenges, and ensured the delivery of quality healthcare services to patients in a safe and welcoming environment. Show less As a Center Manager at U.S. HealthWorks, I oversaw the daily operations of a healthcare center, ensuring the delivery of high-quality patient care while maximizing operational efficiency. Leveraging my expertise in healthcare operations and team leadership, I managed a team of healthcare professionals and administrative staff to achieve organizational goals and objectives.Key responsibilities included:- Supervising and coordinating clinical and administrative activities to ensure smooth operations and adherence to regulatory standards.- Implementing policies and procedures to optimize workflow, streamline processes, and enhance patient satisfaction.- Leading recruitment, training, and development initiatives to build a cohesive and high-performing team.- Managing financial performance, including budgeting, revenue generation, and expense control, to achieve financial targets and objectives.- Fostering a culture of patient-centered care, professionalism, and continuous improvement among staff members.Through effective leadership, communication, and problem-solving skills, I successfully managed day-to-day operations, addressed challenges, and ensured the delivery of quality healthcare services to patients in a safe and welcoming environment. Show less

  • Center Manager | Healthcare Operations, Team Leadership, Patient Care Management

    Apr 2006 - Nov 2007

  • Center Manager | Healthcare Operations, Team Leadership, Patient Care Management

    May 2003 - Apr 2006
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  U.S. HealthWorks

  Dec 2008 - Sept 2016

  SAs Vice President of Operations at U.S. HealthWorks, I led strategic initiatives to drive operational excellence, growth, and integration. I orchestrated the transformation of the Acquisition Integration Team Program, scaling the team from 10 trainers to 125 integrative experts. Through this initiative and the creation of a comprehensive integration playbook, we elevated seller satisfaction ratings by 100% and enhanced new staff morale by 45%.Additionally, I spearheaded a cross-functional team to execute a sales and client retention campaign, resulting in a significant 17% increase in visit volumes by expanding service utilization and reducing client turnover. Furthermore, I facilitated a comprehensive pricing analysis and adjustment initiative, which yielded an 8% rise in net Average Revenue Per Visit (ARPV) through targeted pricing modifications, driving profitability and market share.Moreover, I initiated a succession plan that created pathways for the development of the operations department, reducing turnover by 30% and achieving an average center manager tenure of 7+ years. Additionally, I established a partnership with the Agency for Health Care Administration office in Florida to support acquisition processes and achieve compliance immediately after taking ownership of new facilities, reducing the timeline by over 30 days.In summary, my tenure as Vice President of Operations at U.S. HealthWorks was characterized by strategic initiatives, measurable outcomes, and a relentless commitment to driving financial growth and operational efficiency. Through innovative strategies, effective team building, and collaboration, we achieved significant improvements in key performance metrics and enhanced the organization's position in the healthcare industry. Show less As Regional Director of Operations at U.S. HealthWorks, I provided strategic leadership and oversight for multiple healthcare facilities within the Southeast region. Leveraging my expertise in operational management and healthcare administration, I implemented initiatives to drive efficiency, quality, and patient satisfaction.I led a team of facility managers and operational staff to ensure compliance with regulatory standards, optimize resource utilization, and deliver high-quality healthcare services. Through effective leadership and collaboration, we achieved significant improvements in operational performance, financial outcomes, and patient care delivery.Additionally, I played a key role in fostering a culture of continuous improvement and employee development within the region. By implementing training programs, performance metrics, and best practices, we enhanced team productivity, morale, and engagement.Overall, my tenure as Regional Director of Operations was marked by strategic leadership, operational excellence, and a commitment to delivering exceptional healthcare services to patients across the Southeast region. Show less

  • Vice President East Division | Healthcare Leadership, Growth Strategies, Operational Excellence

    Jan 2014 - Sept 2016

  • Regional Vice President | Healthcare Leadership, Growth Strategies, Operational Excellence

    May 2010 - Dec 2013

  • Regional Director Of Operations | Healthcare Leadership, Growth Strategies, Operational Excellence

    Dec 2008 - May 2010
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  CleanSlate Centers

  Oct 2016 - Nov 2022

  As Chief Operating Officer (COO) at CleanSlate Centers, I played a pivotal role in driving operational excellence, strategic growth, and patient-centric care initiatives across the organization. By spearheading transformative initiatives, we achieved significant improvements in key performance indicators (KPIs) and operational efficiency.I led the strategic expansion of behavioral health services across 79 centers, resulting in a remarkable 180% increase in visit volume, thereby extending access to care for individuals struggling with addiction. This expansion initiative not only contributed to revenue growth but also enhanced our ability to meet the needs of our patient population.In addition to expansion efforts, I implemented innovative strategies to improve scheduling efficiency and reduce missed appointments. Through the implementation of data-informed decision-making processes, we achieved a 25% improvement in scheduling efficiency and a notable 33% reduction in missed appointments, significantly enhancing patient access and satisfaction.Furthermore, my focus on fostering an inclusive workplace culture and boosting employee productivity yielded tangible results. By implementing targeted initiatives, we achieved an 18% increase in clinician productivity and a 34% reduction in turnover, creating a supportive environment where team members could thrive and deliver high-quality care.Overall, my leadership as COO at CleanSlate Centers was marked by transformative initiatives, measurable outcomes, and a steadfast dedication to advancing the organization's mission of providing comprehensive, compassionate care to individuals struggling with addiction. Show less As President of the Eastern Division at CleanSlate Centers, I spearheaded strategic initiatives to drive operational excellence and foster growth in healthcare delivery. Under my leadership, we implemented innovative strategies that resulted in a 30% improvement in patient Net Promoter Scores (NPS), reflecting our commitment to enhancing the patient experience and satisfaction.Additionally, I led efforts to optimize workforce productivity and foster an inclusive workplace culture. Through targeted initiatives, we achieved a 25% reduction in turnover and an 18% increase in clinician productivity, creating a supportive environment where team members could thrive and deliver high-quality care.Furthermore, my strategic guidance played a crucial role in driving financial growth and profitability for the Eastern Division. By implementing streamlined operational processes and optimizing resource utilization, we achieved a 20% increase in revenue and a 25% improvement in net profitability within two years, ensuring the organization's financial sustainability while delivering exceptional care to our patients.Overall, my tenure as President of the Eastern Division at CleanSlate Centers was characterized by transformative initiatives, measurable outcomes, and a relentless commitment to advancing the organization's mission of providing comprehensive, compassionate care to individuals in need of addiction treatment. Show less

  • Chief Operating Officer | Strategic Operations, Growth Leadership, Team Development

    Jan 2019 - Nov 2022

  • President - East Division | Growth Leadership, Operational Excellence, Patient-Centric Care

    Oct 2016 - Dec 2018
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  Self Employed

  Nov 2023 - now

  Chief Operating Officer (Available for contracts)

  Experienced contract COO specializing in providing interim leadership and strategic guidance to organizations in transition. Proven track record of driving operational excellence, implementing efficient processes, and achieving sustainable growth.