Joseph Gauci

Experience

• 

  NHS Grampian

  Jun 2001 - Oct 2008

  • Assisted the majority of GP Practices with their recent migration from GPASS to Vision. This included helping set up users on the system, providing training in the appointments system, Referrals, handling Repeat Prescriptions, and Super User training.• Develop training courses for the different aspects of the Vision clinical system.• Developed and maintained excellent working relationships with all key stakeholders.• Organised workshops providing GP Practices with an overview and important changes to the Quality Management Analysis System (QMAS), as well as general QMAS support and monitoring.• Provided expert help with Database Searches to identify patients with missing data, or data out with target ranges, and searches to aid those Practices who were required to provide complex data for Payment Verification visits.• Provided training on all aspects of the GPASS Clinical System, and Bronze, Silver and Gold courses for both Clinicians and Practice Managers.• Provided help and interpretation of the new GMS contract.• Represent the Facilitators Team on the Grampian Vision Information Management Group, and Chair the group in the absence of the regular Chair.• Represent NHS Grampian at the Scottish Facilitator Leads meetings.• Oversee the Docman Transfer Project in Grampian. Show less • Designing and implementing an introductory training course for Microsoft Access.• Maintain and develop Grampian IT Training’s Training Management Database.• Design, Create and Manage a Database to store information on ECDL candidates and test activity.• Conduct training courses on Windows and Office applications.• Learn the GPASS clinical system: providing training on a variety of the GPASS Modules.• Learn Microsoft Query and the GPASS Reporting Database, to design and implement a course for the GPASS Reporting Database.• ECDL Test Centre Manager, Test Invigilator and Manual Marker for the Grampian IT Training Test Centre.• Training and Supervising New ECDL Invigilators and Manual Markers • Manage the Scottish NHS Skillnet ECDL project for NHS Grampian.• Supervising Administrative Assistant.• Liasing with Learning and Knowledge Services Manager to ensure smooth and efficient processes within the NHS Grampian IT Training Department.• Representing NHS Grampian at National ECDL Meetings. Show less

  • GMS Facilitator

    Sept 2005 - Oct 2008

  • ECDL Test Centre Manager/Senior IT Trainer

    Jun 2001 - Sept 2005
• 

  NHS Westminster

  Nov 2008 - May 2010

  GP IT Training Lead & ECDL Test Centre Manager

  • Managing the GP IT Trainers for NHS Westminster.• Develop and provide a full range of classroom and on-site training on the Vision clinical system for GP Practice staff including: the appointments system, Referrals, Acute and Repeat Prescribing, Search and Reports, and Guidelines.• Provide training on Choose & Book for GP Practice Staff.• Help prepare for the implementation of the Summary Care Record in General Practice across NHS Westminster, including assisting in the production of the list of patients to write to and providing concept training to GP Staff and the project team.• Design, Create and Manage a Database to store information on all IT Training activity in NHS Westminster and ECDL candidates and test activity.• Design and Create a Database for the ICT Department in NHS Westminster to store information on laptops and projectors and when they’re loaned out to staff.• Provide an induction to the qualification, learning workshops and test sessions for the ECDL.• Produce the 6 month training schedule for all IT Training in NHS Westminster.• Assist in the RiO 5 upgrade training.• Assist in the eSAP training (Electronic Single Assessment Process) Show less

• 

  Yahoo

  Aug 2010 - Sept 2012

  Search Training Specialist

  Providing training on Y!CRM and other elements through the transition for the Yahoo! Microsoft Alliance.• Responsible for training the London Account Managers on Y!CRM – a Siebel Client Relationship Management tool• Assist in the training of the London Account Managers on project timelines, new policies, procedures and tools that they will be using as part of the Yahoo! and Microsoft Alliance• Create and train courses for Excel and Y!CRM in Barcelona, Dublin and Paris• Responsible for creating a New Hire Induction course for new Search staff in EMEA• Responsible for the Plateau Course Management system, including creating courses, scheduled offerings and locations• Creating Dreamweaver course invites to be used in Microsoft Outlook• Design, create and manage a series of 12 Excel based quizzes on a variety of different topics, including graphical design and the production of any graphics required• Design, create and manage an Excel spreadsheet to automatically mark and calculate individual and team scores across 4 locations in Europe for a 24 week challenge• Design, create and manage a database to store information on all Training activity. Show less

• 

  Diageo

  Sept 2012 - now

  Support the business's training needs for various projects, typically in the area of IT, but branching out to other areas when required. This includes creating training videos and Help Cards, curating Learning Journeys in the LMS, consulting on learning needs and deliverables, any other assistance as required.Projects have included:• Lead on Training for the global rollout of MS Teams• Lead on Training for the global migration from Box to OneDrive/Teams• Lead on Training for the global rollout of other MS O365 Tools• Update and maintain existing internal Help Cards• Curate the Excel Journeys in the LMS and provide additional support when required• Curate the Zoom Journey in the LMS• Create training videos for the yearly Employee Satisfaction Survey• Create and update training videos for the goal setting system in Workday Show less • Provide IS Training for East Coast America, Europe and Asia Pacific via classroom sessions and virtual training via WebEx• Manage the MS Office training provided by 3rd party company• Update and maintaining all of the internal Help Cards• Create monthly reports and analysis on Post Course Evaluations attendance of classroom and virtual training, and access to training material• Support any on-going IS projects (OneDrive, Yammer, Office 365, Office 2013 upgrade, etc.)• Create and distribute a monthly training newsletter• Create eLearning courses using Lectora• Create training videos using Camtasia• Create reports and analysis on the yearly Employee Experience Survey and Business Shared Services Survey Show less • Provide IS Training for East Coast America, Europe and Asia Pacific via classroom sessions and virtual training via WebEx• Manage the MS Office training provided by 3rd party company• Project Manage the upgrade of the Epilogue system• Update and maintaining all of the internal Help Cards• Create and monitor level 1 and 2 course evaluations• Provide reports and analysis of all classroom and virtual training• Support any on-going IS projects (Diageo Virtual Desktop Service, USB Encryption, Cloud Storage & File Transfer, Bring Your Own Device)• Organise the internal monthly Learning Technologies Forum Show less

  • Learning Design Specialist

    Mar 2023 - now

  • Capability Specialist

    Jun 2020 - Feb 2023

  • Technology Training Manager

    Sept 2015 - Jun 2020

  • Training Specialist

    Sept 2012 - Sept 2015