Deep Enrich
Prateek Joshi
Customer Service Specialist - Subject Matter Expert ( SME )
542 followers
Dubai, United Arab Emirates
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About me
"Strategic Leader & Operational Excellence | Assistant General Manager" at iSON Xperiences Ltd - Leading Global CX Management Company
Education
K J Somaiya College of Science & Commerce Vidyanagar Vidyavihar Mumbai 400 077
2007 - 2010Bachelor's degree Business/Commerce, General
Experience
Intelenet Global Services Private Ltd - Now Teleperformance
Mar 2007 - Nov 2008Customer Service Specialist - Subject Matter Expert ( SME )
Spanco - Now Ison xperiences
Nov 2008 - Apr 2011Senior Quality Assurance Specialist
Oct 2010 - Apr 2011Quality Assurance Specialist
Nov 2008 - Sept 2010
ISON Xperiences Ltd - Leading Global CX Management Company
May 2011 - nowAssistant General Manager - ( AGM ) - Operational Excellence - Service Delivery
Apr 2024 - nowSenior Manager - Quality & Skills Development
Jul 2021 - Mar 2024Manager - Quality & Skills development
Aug 2015 - Jun 2021Deputy Manager - Quality & Skills Development
Jun 2014 - Jul 2015Assistant Manager - Quality & Skills Development
Apr 2012 - May 2014Senior Quality Assurance Specialist
May 2011 - Mar 2012
Licenses & Certifications
COPC Certified
COPC Inc. - Florida , USAOct 2017
Wonderlic Scholastic Level Exam - SLE-Q
Toronto School of ManagementJun 2022
WES - WORLD EDUCATION SERVICES Credentials evaluated
World Education Services - Toronto , CanadaFeb 2019
Project Managment
CourseraNov 2023
DET - Language Proficiency Certified
DuolingoJun 2022
Digital Transformation
University of Virginia Darden School of BusinessNov 2023
Leading Organizational Change
Kennesaw State UniversityJan 2024
CELPIP Certified - Category - General
Queen's Collegiate - Toronto , CanadaDec 2018
Volunteer Experience
Volunteer
Issued by Brahma Kumaris on Sept 2016Associated with Prateek Joshi
Languages
- enEnglish
- frFrench
- hiHindi
- maMarathi
- kuKutchi
- guGujrati
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