Prateek Joshi

Prateek Joshi

Customer Service Specialist - Subject Matter Expert ( SME )

Followers of Prateek Joshi542 followers
location of Prateek JoshiDubai, United Arab Emirates

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  • Timeline

  • About me

    "Strategic Leader & Operational Excellence | Assistant General Manager" at iSON Xperiences Ltd - Leading Global CX Management Company

  • Education

    • K J Somaiya College of Science & Commerce Vidyanagar Vidyavihar Mumbai 400 077

      2007 - 2010
      Bachelor's degree Business/Commerce, General
  • Experience

    • Intelenet Global Services Private Ltd - Now Teleperformance

      Mar 2007 - Nov 2008
      Customer Service Specialist - Subject Matter Expert ( SME )
    • Spanco - Now Ison xperiences

      Nov 2008 - Apr 2011
      • Senior Quality Assurance Specialist

        Oct 2010 - Apr 2011
      • Quality Assurance Specialist

        Nov 2008 - Sept 2010
    • ISON Xperiences Ltd - Leading Global CX Management Company

      May 2011 - now
      • Assistant General Manager - ( AGM ) - Operational Excellence - Service Delivery

        Apr 2024 - now
      • Senior Manager - Quality & Skills Development

        Jul 2021 - Mar 2024
      • Manager - Quality & Skills development

        Aug 2015 - Jun 2021
      • Deputy Manager - Quality & Skills Development

        Jun 2014 - Jul 2015
      • Assistant Manager - Quality & Skills Development

        Apr 2012 - May 2014
      • Senior Quality Assurance Specialist

        May 2011 - Mar 2012
  • Licenses & Certifications

    • COPC Certified

      COPC Inc. - Florida , USA
      Oct 2017
    • Wonderlic Scholastic Level Exam - SLE-Q

      Toronto School of Management
      Jun 2022
    • WES - WORLD EDUCATION SERVICES Credentials evaluated

      World Education Services - Toronto , Canada
      Feb 2019
    • Project Managment

      Coursera
      Nov 2023
    • DET - Language Proficiency Certified

      Duolingo
      Jun 2022
    • Digital Transformation

      University of Virginia Darden School of Business
      Nov 2023
    • Leading Organizational Change

      Kennesaw State University
      Jan 2024
    • CELPIP Certified - Category - General

      Queen's Collegiate - Toronto , Canada
      Dec 2018
  • Volunteer Experience

    • Volunteer

      Issued by Brahma Kumaris on Sept 2016
      Brahma KumarisAssociated with Prateek Joshi