KAUSHIK BAGDA

Experience

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  Chaniary & Co.

  Jan 2010 - Jan 2011

  Account Assistant

  • Worked under Certified Auditor handling all the clients & solving their queries & meeting them personally.• Visiting IT office managing the relationship with the IT officers filling IT return managing the TDS.• Do sale and purchase Entry of private company and Receipt and payment entry of Cooperative societies.• Prepared maintenance bill of cooperative society and industrial estate.• Making audit report for the co-operative societies & submitting the Report to registrar office.

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  Karvy Data Management Services Limited.

  Jan 2011 - Jan 2016

  Branch Assistant

  • Accept E-TDS File & Update To HO, Verifying Documents for PAN Card & Tax Account Number for TDS & Submits the Same.• Register 26AS Of Clients for Tax View.• Supervising Aadhar Department making sure all the applicants queries are solved.• Taking care of the operator’s requirement by coordinating with the head office.• Upload the data on Government Portal UIDAI.• Prepared Daily MIS with Summary of PAN Card, TAN Number, ETDS, TCS, 26AS & Aadhar.

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  I-Direct

  Jan 2016 - Oct 2021

  Dealer Helpline Team Leader

  • Handling two clients Hindustan Unilever & Pidilite, managing their loyalty programs helping them redeem the gained loyalty points.• making sure they get all the facilities as per the provision coordinating with the employees.• Working on website of both the companies Hindustan Unilever & Pidilite.• Export the Open SRs Dump file from Collaborative working portal and try to resolve the complaints.• Attend the Pidilite Registered dealer on Call, Mails & WhatsApp and Give the proper service or resolution. Show less

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  Teleperformance

  Oct 2021 - Jul 2022

  Dealer Helpline Team Leader

  • In Pidilite process Generate MIS Reports by detailing various products selling & marketing information.• Trained new personnel regarding company operations, policies, and services, etc.• Marked attendance in MYHRMS portal post checked login hours in APR Report.• Shared daily attendance count to Client and Operation Manager.• Taking care of Service level, escalation, Shrinkage in attendance.• Preparing daily action plan. • Did all levels of UAT for new portals.• Export the Data Dump file from Salesforce portal and checked that what action needs to be taken by the team on open & Closed SRs and need to check what resolution is provided to customer.• Call listening on Daily basis for all employees and shared feedback with them.• Did weekly meetings with Quality and Training Team and communicated with them on what’s happening in process.• Assisted MIS for Monthly Billing.• Weekly basis SRs count and the reasons which Increased or decreased the SRs, shared with Operation Manager for preparing PPT File (Monthly review deck)• Coordinated with Genesis Team, Internal IT Team, and Network team for any kind of Dialer issues.• Took Weekly review calls (on Microsoft Teams) with Client on Open Complaints.• Prepared weekly Roster of 4 different Teams. Show less

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  Broker Network (4B Networks Pvt Ltd)

  Jul 2022 - May 2023

  Senior MIS

  • Merging Data which received from BD and CRM Team.• Cleaning the data and updated in Final master sheet.• Preparing the Daily Summary Report.• Uploading the Data on Company's App.• Handling the portal’s changes with the Help of Tech Team.• Searching the Google location with latitude and longitude of properties.• Find out the photographs for upload on panel.

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  PropReturns

  Feb 2023 - now

  Data Analyst