Wencke Steinbach

Experience

• 

  Step In Aupair Network GmbH

  Aug 1999 - Aug 2000

  Au Pair

  taking care of 2 children in the age of 3 and 4 in Ann Arbor, Michigan, US.

• 

  Xerox Europe Ltd.

  Jul 2004 - Oct 2010

  ▪ Digitalise a software suite training for service delivery teams in Europe• Develop and deliver system & process trainings for enterprise services▪ Create instructional and interaction design concepts for technology simulations & elearning• Provide thought leadership around best practices, including creating community blogs, internal knowledge articles, and interviewing subject matter experts ▪ Curate resources and information for external and internal stakeholders • Technical support for Xerox products• Deputy team lead for 50 employees incl. shift planning• Implement an onboaring process incl. system training for new employees▪ Handling customer escalations and solving them in a satisfactory manner for the customer▪ Translate documents for different departments English-German, German-English▪ Proof-read technical translations for the technical knowledge base

  • IT Training Specialist EMEA

    Apr 2006 - Oct 2010

  • Technical Support Representative

    Jul 2004 - Mar 2006
• 

  Camara Education

  Jan 2011 - Jan 2012

  Training Manager

  ▪ Lead a team of 10 trainers across Africa▪ Standardize processes & programs across Africa▪ Implement a certified training framework for teachers' IT proficiency in cooperation with INTEL▪ Report to all stakeholders & CEO▪ Develop workshop on Google Apps for Universities in Africa in collaboration with Google▪ Liaise with the local Ministry of Education & other learning partners

• 

  Xerox

  May 2012 - Dec 2013

  Training Solution Consultant

  ▪ Develop a value-based training strategy for a new enterprise digital document service for international sales community▪ Create user-centered interaction concepts for technology simulations & elearning modules▪ Develop UI-Mockups & organizing usability tests▪ Consult other departments on Instructional & Information Design▪ Coordinate external service provider

• 

  Daimler AG

  Dec 2013 - Jan 2017

  Senior IT Services Manager

  In this position I am responsible for:▪ the IT Platform-Life-Cycle-Management of the Daimler Employee Portal & Enterprise Search Engine▪ Managing IT projects incl. agile methodologies▪ Using Demand Management skills to create User Stories▪ Reporting to upper management & stakeholders▪ Overseeing Release-, Change- und Problem-Management ▪ Consulting in Applications- und UI-Development▪ Supporting global rollouts for Enterprise Search applications• Establishing a single service provider and manage a DevOps team▪ Overlooking service- and project budgets Show less

• 

  Drägerwerk AG & Co. KGaA

  Feb 2017 - Jan 2020

  IT Project Portfolio Manager

  • Responsible for managing the IT project portfolios in cooperation with stakeholders, regional and local IT departments • Provide leadership, guidance, and training to IT project & portfolio managers • Develop a project manager community incl. a knowledge database and elearning modules▪ Serve as a coach and consultant for project managers and project teams▪ Optimize and digitalize the IT project management methodologies and infrastructure• Product Owner for Planview, a portfolio management application ▪ Create decision papers for comittee and boards such as CIO, IT Management team and IT Application Councils Show less

• 

  Hays

  Jan 2020 - Jun 2020

  IT Service Management Consultant

  Project at Daimler PLC with the following responsibilities:▪ Support the implementation of Scaled Agile Framework▪ Define standards and processes for the ServiceNow knowledge management module▪ Support customers in implementing Knowledge Management with ServiceNow▪ Streamline the internal communication strategy around ServiceNow▪ Create a release notes in cooperation with IT Archictecture & Development▪ Prepare monthly service lizenzing & charging

• 

  Wüstenrot Gruppe

  Sept 2020 - Sept 2022

  IT Project Manager

  • Responsible for planning und managing IT projects• Integrate agile project management methods

• 

  TRUMPF

  Sept 2022 - Dec 2024

  IT Portfolio Manager

  • Responsible for IT project portfolio planning and prioritising in collaboration with IT departments and business partners• Standardise project and resource management processes globally• Enhance the portfolio management process incl. identifying KPIs • Provide regular portfolio status reports to IT management executives • Implement ServiceNow SPM for Portfolio, Project & Resource Management

• 

  DXC Technology ServiceNow Business Group

  Jan 2025 - now

  Project Manager

  The role is the main contact for projects, ensuring ServiceNow solutions are delivered successfully to DXC clients. It involves managing project scope, budget, and schedule, as well as handling resources, risks, dependencies, change requests, and stakeholders.