Sean Kennedy

Experience

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  YMCA of the USA

  May 2011 - Oct 2013

  Head Lifeguard
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  Camp Thurman

  Jun 2012 - Aug 2012

  Counselor
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  Arlington ISD

  Sept 2013 - May 2014

  Substitute
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  Rhino Medical Services

  Dec 2013 - Jan 2014

  Marketing Intern
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  Signazon.com

  May 2014 - Sept 2014

  Search Engine Optimization Specialist

  At Signazon, my job responsibilities centered on onsite and offsite SEO, content creation and curation. I authored articles, generated new backlinks, and adjusted keywords on the site to improve SERP rankings.

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  Southern Methodist University

  Nov 2014 - May 2015

  Content Specialist

  I provided the National Center for Arts Research (NCAR) at SMU with unique written content for its website and social media platforms, based upon the findings of the annual NCAR Report.

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  IBM

  May 2015 - Oct 2017

  As a full-time communications specialist in the IBM Global Solution Center, I had the chance to:•Produce written reports and marketing announcements on behalf of the leadership team.• Establish a visual standard used to design marketing graphics for each of the five market teams within the center.• Oversee social media efforts across platforms including content creation and publication.• Work directly with the Marketing & Communications Lead to identify physical improvements to the award-winning client center and to procure funding.• Directly manage vendors to procure and install improvements to the center. Show less

  • Social and Collaboration Communications Specialist

    Jan 2017 - Oct 2017

  • Social Communications Intern

    May 2015 - Dec 2016
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  UT Southwestern Medical Center

  Nov 2017 - Feb 2019

  Digital Content Manager

  As the Digital Content Manager I served as the main content coordinator for new articles including managing the editorial timelines, optimizing articles for SEO, and publishing articles in the CMS. I used Salesforce Marketing Cloud to create and distribute newsletters, triggered emails, and automated drip campaigns.

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  Niagara Conservation

  Feb 2019 - Nov 2019

  Digital Marketing Manager

  As Digital Marketing Manager I planned and executed all of the digital marketing initiatives for Niagara Conservation including HubSpot CRM automations, SEO/PPC, social media advertising campaigns, and custom email marketing journeys designed to nurture and convert prospective leads.

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  Space Auto

  Jan 2020 - now

  Space Auto is a unified digital retail solution for automotive dealerships featuring a website platform and AI-powered mobile app designed to boost sales conversions and refine the dealership experience, making the sales process more enjoyable for dealers and their customers.As Director of Customer Success I've had the privilege to guide the team responsible for the onboarding, customer success planning, and technical support of automotive dealership clients across the country. Some of my proudest accomplishments include:🏅 2x "Space Auto - Company MVP" in 2021 and 2022💻 Designing and executing a streamlined client onboarding and training program that reduced time-to-launch and enhanced client satisfaction rates by 40%+🤝 Implementing a customized system of Hubspot workflows that enhanced coordination between sales, account management, and development, cutting ticket time-to-resolution nearly in half. Show less As Product Manager at Space Auto I directed cross-departmental teams in developing and implementing special projects & new features. My specific area of focus included the Website Space platform, its integration with the Dealer Space CRM, and custom internal tools.During my time in this role...🤖 I spearheaded the development of a custom AI-powered CMS, which autonomously produced optimized content and boosted organic traffic for new client websites by up to 60% on average.🎓 Developed a comprehensive knowledge base for the Space Auto product and services suite, including video tutorials. (https://support.space.auto/knowledge) 🚗 Managed the launch of popular Website Space features, including the streamlined Vehicle Search Experience, modular Vehicle Detail Pages, and on-site customer reconversion campaigns for dealers. Show less Beginning in 2020 I had the opportunity to pioneer a new SEO services offering for Luminary 2 (now DBA Space Auto). Within a span of two years, I was able to help grow the department from a solo endeavor into a team of professionals that continues to generate traffic and sales for Space Auto clients today. Using rich, human-first content and the latest SEO best practices, my team more than doubled organic traffic for each client website, on average. As a result, the department has grown to serve dozens of dealerships across the country. Show less

  • Director of Customer Success

    Jan 2025 - now

  • Product Manager, F&I Software

    Apr 2024 - Dec 2024

  • Director of Customer Success

    Mar 2023 - Apr 2024

  • Product Manager

    Jan 2022 - Feb 2023

  • SEO Manager

    Jan 2020 - Dec 2021