Jitendra P.

Experience

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  Idea Cellular Ltd

  May 2004 - May 2007

  Ex. Service Delivery & Quality

  • Idea Cellular is an Aditya Birla Group Company, India's first truly multinational corporation. Idea is a pan-India integrated GSM operator offering 2G and 3G services.• Main responsibilities were walk in management & hygiene management along with business augmentation.• Credited with Best Executive across Gujarat.• Complete handling of customer, relationship building and strengthening ties with existing as well as potential clients.• Ensuring Profitability at store through various revenue points (Sales, Retentions and Up selling).• Preparing customer relations reports by analyzing and categorizing sales information; identifying and investigating customer complaints and service suggestions.• Maintaining professional and technical knowledge by attending educational workshops Show less

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  Airtel

  May 2007 - Dec 2009

  Sr. Exectuive - Service Marketing

  • Bharti Airtel Ltd is a leading global telecommunications company with operations in 20 countries across Asia and Africa. The company ranks amongst the top 4 mobile service providers globally in terms of subscribers.• Handling Customer retention activities and stores for the zone.• Credited with Best Performer across India.• Complete handling of customer, relationship building and strengthening ties with existing as well as potential clients.• Ensuring Profitability of stores and agencies through various revenue points (Sales, Retentions and Up selling).• Coordinate effectively with internal department for service/customer satisfaction. Proactively resolving customer queries, billing and service related issues.• Managing relationship with key customers.• Recruiting, Developing, Managing & Training the store and field team.• Analyzing the Market trends and identification of areas of better customer services. Show less

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  Tata Docomo

  Dec 2009 - Mar 2016

  •Managing Prepaid Backend operations as a centre manager & handling smooth operations of complaint closure for whole INDIA (18 Circles) .•Adherence of day to day operations & hygiene of team management•Leading, managing & monitoring the performance of team members to ensure efficiency in operations and meeting of individual & group targets. •Reduction of complaints per thousand customers by analyzing the trend and root cause of complaints and calibration with concerned departments.•Ensuring the quality closure & Customer satisfaction along with 100 % internal audit scores.•Designing / optimizing business processes in such a way that they are quick & measurable in financial performance & improvement•Monthly Reviews with Partners to ensure the KPI achievement and consistent improvement in performance Show less •TATA Teleservices Ltd. is a joint venture between Tata Sons Ltd. of India & NTT Docomo of Japan, delivering unified telecommunications services both on CDMA & GSM platforms.•Managing Value & Count Churn through systematic Retail and SME account Customer Life Cycle Management.•Establishing new channel partners (franchisees and agencies for Retentions), formulating strategies & targets.•Credited with “Best Performer” for Financial years 2012,2013,2014-15.•Completed the Yellow belt Project for reducing Churn.•Received the” Customer First” award for 2010.•Successfully managed Call centre operations for proactive and reactive customer retention related activities •Organized loyalty programmes like customer meets, entertainment programmer, campaign, awareness programmes for customers to enhance relationship and satisfaction.•Analyzing the Market trends and identification of areas of better Retentions & Customer services identifying the improvement areas and recommending the process modifications to enhance the operational efficiencies Show less

  • Deputy Manager

    Jun 2015 - Mar 2016

  • Deputy Manager

    Dec 2009 - Jun 2015
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  Masters Home Improvement

  May 2016 - Dec 2016

  Sales Consultant

  • Offered customers with exemplary and timely service• Served multiple customers, discovered their needs, and made recommendations to generate sales• Merchandised, stocked and replenished the selling floor constantly• Maintained working knowledge of store’s policies and procedures• Addressed loss prevention issues immediately• Met and exceeded sales goals

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  Red Energy

  Mar 2017 - Feb 2019

  Territory Sales Manager

  •Red Energy (Parent Organization: - Snowy Hydro Ltd.) is one of the leading energy provider in the Energy sector providing their services across Australia.• Responsible for identifying and developing new business from the existing accounts to ensure the seamless delivery territory of NSW.• Exploring business potential, opportunities & clientele to grow profitable business volumes for B2B and B2C segment • Achieving sales targets on monthly basis and executing them in a given time frame; identifying market opportunities, developing business cases and offering successful products/services• Managing customer centric operations and ensuring customer satisfaction by achieving delivery timelines and service quality norms• Working on KPI’s and revenue targets Show less

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  Origin Energy

  Aug 2019 - now

  Business Development Manager & Analyst

  Finding new clients , identifying and proposing them with the solar solution in B2B and B2C domain , Handling both direct and channel sales. Exploring business potential, opportunities & clientele to secure profitable business volumesCreating profit and loss presentations to be presented to the management.Developing and appointing new business partners to expand product reach in the market.Ensuring end to end seamless delivery of project in coordination with delivery teamManaging customer centric operations and ensuring customer satisfaction by achieving delivery timelines and service quality norms Show less