Cristina Baggio

Experience

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  Waldorf Kindergarten

  Jun 2003 - Jul 2003

  Teacher Assistant at a nursery school
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  Pizzeria Antica Fabbrica

  Aug 2003 - Jan 2011

  Waitress
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  Wordlmec s.r.l.

  Jun 2005 - Jul 2005

  Intern

  Marketing Manager Assistant, Brand Marketing activities, Public Relations with clients and communication, Office Activities, Attendance at Vicenza Oro (gold fair) as marketing assistant, Vicenza, Italy

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  Cefndy

  Aug 2005 - Sept 2005

  Intern

  Relations with clients, Telemarketing, Office Activities

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  Accenture

  Feb 2011 - Jul 2011

  Intern

  Experience mainly focused on process modeling and design in HR, Finance, Accounting and Controlling area.Industry knowledge: Apparel & Fashion

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  Accenture

  Sept 2011 - Oct 2013

  Business Analyst

  Business analyst in IT Transformation Program for multinational companies:Leader company in the Oil & Gas in Italy - Operating Model Redesign Data Center project: reorganization and transformation of the company's business model for data center, designing a new organization ITIL v.3 compliant in terms of features, new skills, sizing, IT management processes in cloud optical, improving the quality of IT services delivered through the structuring of the areas of Service Strategy, Design, Transition and Operation in line with best market practice. - Skills and competencies obtained: ITIL, Presentation & communication skills, IT service managementFashion and Food retailer in China ◄ Design of a new Operating Model based on improvement of Supply Chain Management and Merchandising & Assortment Plan processes (MC project)- Skills and competencies obtained: business analysis, communication and presentation skills, problem solving, Supply chain management processesInternational leader in the hearing care in Italy - PMO for a Master Data Management international project (Roll out)- PMO for the planning and coordination in 7 European Countries (EDI process improvement, Barcode and MDM projects)- Responsible of the system tests coordination (Corporate and Country)- Skills and competencies obtained: track project activities, handle changes, conflicts & escalations, manage customer relationships while building confidence & trust, communication and presentation skills, problem solving Show less

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  PwC South Africa

  Nov 2013 - Dec 2018

  Leading company in Telecommunications sector in South Africa - Business integrator embedded in the Wholesale and Enterprise PMO driving the delivery team in the planning and execution of their OSS/BSS Transformation Programme- Project manager in a Business Transformation Program aimed to improve the likelihood of a successful BSS/OSS transformation, bridge the gap between IT Strategy, Business Strategy and Execution, optimise the current technology investment and avoid unnecessary unplanned CAPEX/OPEX expenditure, design a new business architecture to support the new operating modelSkills: vendor management, business analysis, business process re-engineering, project management, change management, IT strategy, risk management, IT cost optimisation Show less Leading company in Telecommunications sector in South Africa - Business Transformation Program aimed to improve the likelihood of a successful BSS/OSS transformation, bridge the gap between IT Strategy, Business Strategy and Execution, optimise the current technology investment and avoid unnecessary unplanned CAPEX/OPEX expenditure, design a new business architecture to support the new operating model - Skills and competencies obtained: vendor management, business analysis, business process re-engineering, project management, change management, IT strategy, risk management Show less

  • Account Manager

    Mar 2018 - Dec 2018

  • Manager

    Jul 2017 - Feb 2018

  • Assistant Manager

    Jul 2016 - Jun 2017

  • Senior Consultant

    Nov 2013 - Jun 2016
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  BSG

  Jan 2019 - Dec 2020

  Cristina played a delivery manager role for the implementation of a new vehicle asset finance core banking system aimed to introduce operational efficiencies and improve customer experience. Cristina was a delivery manager / CX lead in the Ops. Efficiency Programme aimed to reduce operational costs and improve customer experience using a human centre design approach

  • Delivery Manager

    Jan 2020 - Dec 2020

  • Delivery Manager / Customer Experience Lead

    Jan 2019 - Dec 2019
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  BSG

  Jul 2021 - now

  - Customer Experience Design Lead helping clients to solve the right problem in the right way using insights and a human-centred design approach Leading International Oil & Gas company in UK- Service designer for the offering of alternative type of fuels (xNG, EV, H2) in the B2B Fleet market across several European countries (Germany, Spain, UK) Leading company in the Insurance industry in South Africa- Delivery manager in a Business Transformation Programme aimed to improve customer experience within the claim process

  • Senior Business Consultant (Senior Manager)

    Dec 2021 - now

  • Service Designer

    Jan 2022 - Dec 2022

  • Delivery Manager / CX Lead

    Jul 2021 - Dec 2021