William Pittman

Experience

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  Quinsigamond Community College

  May 2012 - Jan 2015

  During my tenure, I provided comprehensive administrative support across various departments including the Office of Student Life and Leadership, Office of Veterans Affairs, and Office of Disability Services at QCC. This encompassed executing and implementing activities tailored to enhance the student experience, managing phone inquiries, transcribing notes, and facilitating data entry tasks using Microsoft Office suite. Additionally, I played a pivotal role in campus communication efforts by creating and disseminating promotional materials such as flyers. My dedication to ensuring efficient office operations and fostering student engagement underscores my commitment to excellence in administrative support within educational environments. Show less

  • Administrative Assistant

    Jan 2013 - Jan 2015

  • Desktop Support Specialist

    May 2012 - Jul 2013
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  Quinsigamond Community College

  May 2016 - Aug 2016

  Information Technology Internship

  With over 200 hours of training and experience as an Assistant Lab Manager, I've completed tasks such as computer imaging, installing various operating systems like Windows 7, 8, and 10, and configuring applications like Packet Tracer. Additionally, I've designed and implemented network topologies for businesses, engaged in beginner-level coding, and provided solutions at both Tier 1 and Tier 2 levels.

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  Whalley Computer Associates, Inc

  Jan 2018 - Jan 2021

  Desktop Support, Team Lead

  • Cytiva Project; Led and trained a team of four members in migrating 900 computers, finishing two months early. Personally handled hands-on tasks such as computer installation, imaging, and hardware management throughout the migration process.• Reliant Medical Project; Hands-on involvement in installing and migrating 200 computers, encompassing tasks like imaging, installing new hardware, and managing the recycling of old hardware.• UMass Medical School; Managed user requests via ServiceNow Ticketing System with proper escalation, maintained UMass Medical School Active Directory, and installed new hardware for onboarded employees. Additionally, actively participated in computer installation and migration tasks, including imaging, installing new hardware, and managing hardware recycling. Show less

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  Southbridge Public Schools

  Aug 2018 - Aug 2018

  Help Desk Support Technician

  3-Week InstallationI enrolled 200 Chromebooks into the Google Enterprise System, provisioned them to staff, and utilized various equipment such as Lenovo Chromebooks, Dell Optiplex 3020, Dell Optiplex 390, and HP z240. Operating systems included Windows 7, Windows 10, and Chrome OS, and I provided solutions at the Tier 1 level.

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  John Hancock

  Sept 2019 - Dec 2019

  Desktop Support Technician

  I managed and deployed customized software for John Hancock Manulife, overseeing the migration of 3000 computers from Windows 7 to Windows 10. This involved updating, imaging, and provisioning computers, as well as handling software installation. Additionally, I effectively managed and prioritized the ticket system, ensuring understanding and follow-up on escalations.

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  The Hanover Insurance Group

  Jun 2021 - Oct 2021

  Desktop Support Technician

  3-Month Contract; Level 1 & Level 2 SupportI have managed and prioritized user requests through a ServiceNow Ticketing System, ensuring proper escalation when necessary. Additionally, I have maintained the Hanover Insurance Active Directory and installed new hardware for all onboarded employees. I have also worked hands-on in the installation and migration of computers, including imaging computers, installing new hardware, and handling the wiping and recycling of old hardware.

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  Whalley Computer Associates, Inc

  Sept 2021 - Jul 2024

  Network Engineer, Team Lead

  Whalley is a top-tier solution provider ranked in the largest one percent in North America, renowned for delivering world-class service. Whalley contributes to providing technology solutions to 12 Fortune 500 companies and various corporate enterprises, as well as public sector organizations, state agencies, cities, towns, K-12 school systems, and colleges/universities throughout New England and Upstate New York. Some major projects have included;• UMASS & Harrington Hospital Merger; Managed a team of 8 engineers and technicians successfully transitioning software and equipment from Harrington to UMass compliant systems. This involved converting software, replacing outdated Harrington equipment with UMass compliant alternatives, and providing comprehensive training to users on how to navigate the new software effectively. Additionally, the team installed various peripherals such as printers, badge readers, barcode scanners, UPCs, and credit card readers to ensure seamless functionality within the UMass environment• UMASS Evergreen Project & Conversion Project; Leading a team of 8 technicians and engineers, we managed the end-of-life cycle project, which included replacing obsolete equipment no longer suitable for the environment. Our responsibilities encompassed conducting comprehensive inventory assessments and appropriately packaging retired equipment for disposal by asset management, adhering to established protocols. Additionally, as UMass transitioned away from older active directory policy management protocols, we ensured computers not included in the evergreen project were converted to the updated management policy via Active Directory. Any computers unable to be converted were replaced with compliant equipment, facilitating a seamless transition for UMass operations.• RI and MA School District Project; Lead groups of 5 to 7 technicians in installing, imaging, and setting up 100+ Google Smart Monitors for 15 schools. Show less