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Phillip Terris

Phillip Terris

Support Specialist

Followers of Phillip Terris213 followers
location of Phillip TerrisAuckland, Auckland, New Zealand

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  • Timeline

  • About me

    Tier 2 Technical Support at Teletrac Navman

  • Education

    • Central Hawke's Bay College

      1999 - 2003

    • Eastern Institute of Technology

      2004 - 2006
      Bachelor's degree Computing Systems Level 7

      I completed a Bachelor in computing systems at the Eastern Institute of Technology in Napier. This course involved E-commerce, Helpdesk Support, Project Management, Database entry, Desktop Support, Network Admin and Support, Hardware fundamentals, Linux set up and Systems Analysis and Design.

  • Experience

    • TelstraClear

      Jul 2007 - May 2010
      Support Specialist

      Providing Technical Support over the phone for Internet, Mobile TV and Home Phone.Followed up with customers with fault tickets logged via outbound calls

    • Vodafone

      Jun 2010 - Jul 2013
      Business Support Specialist

      Technical Support for Small Medium Enterprise customers with Voice, Data, Broadband and Mobile servicesLogging cases with high priority due to business requirements.Took some calls from Corporate customers around the world and logged top priority tickets during network events.

    • Vodafone New Zealand

      Aug 2013 - May 2019
      Technical Support Tier 2

      Provided Tier 2 support for Frontline Consumer Technical Tier 2 agents. This included Level 2 support for TV, Internet and Home Phone.Raised and monitored Network events and outages.Process documentation to increase knowledge and drive improvement in existing process.Communicated with key stake holders during network events / outages.Fault ticket management to completion for tickets logged by Tier 1.

    • Teletrac Navman

      May 2019 - now

      Providing Tech Support for Teletrac Navman's GPS hardware and software that enable businesses in New Zealand and Australia to manage their fleets to cut down operating costs and quickly address Health & Safety concerns.

      • Global Change and Deployment Specialist

        Jul 2022 - now

      • Tier 2 Technical Support

        Jul 2021 - Jul 2022

      • Tech Support

        May 2019 - Jul 2021

  • Licenses & Certifications