Ari Rice

Experience

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  Queen Mary, University of London

  Sept 2013 - Jun 2015

  Peer Tutoring Leader

  - Grew program attendance from 2% of the first-year class to 50% of the first-year class by utilizing direct marketing techniques- Reported on the program's qualitative and quantitative data both to the department and to the central PASS office, which resulted in continued funding from the university

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  New Conservatory Theatre Center

  May 2017 - Jun 2018

  Box Office and Patron Services Manager

  - Discovered and corrected both reporting and formula errors on an inherited Excel sales report, which had been off by 1.6% of the company's annual operating budget- Managed the company database within PatronManager, a Salesforce-based app, by utilizing data cleansing tools and authoring sales reports for the marketing department- Developed research and reports relevant to multiple departments; prepared written publications for patrons and donors

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  Mission Pets, Inc

  May 2018 - Feb 2019

  Sales Operations Associate

  -Consulted on B2C customer service strategy with the Director of E-Commerce, improving our returns process by enabling at-home returns for customers-Led project that ultimately restored the company's business partnership with Pottery Barn by diligently tracking all unshipped orders, working with our logistics and sales teams

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  Oakland Symphony

  Feb 2019 - Jul 2020

  Associate Director Of Operations

  - Discovered 20,000 leads in the database that had not been touched in over 5 years due to an unnecessary limitation, representing 44% of the organization's total contacts and resulting in an increase in sales by 10%- Cut down turnaround time on reports by 87.5%. Improved the efficiency and efficacy of our data reporting processes by creating consistent standards of database maintenance and inquiry while training other members of staff in understanding database queries- Updated payment system to allow for direct credit card payment collected by our database, rather than requiring third-party systems, increasing efficiency company-wide- Proposed strategic plans for the fiscal stability of payroll through the pandemic by utilizing multi-factor research, which was accepted, ratified, and enacted by the board- Presented research on organizational strategy after reviewing and correcting a calculation error when analyzing ticket data; this would prevent the organization from making a costly mistake (an improper combined mean)- Cultivated skills with Salesforce, including integrations, database management, reporting, and dashboard building through professional development Show less

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  Cisco

  Dec 2020 - Nov 2022

  Customer Success Operations Specialist

  - Increased efficiency of the primary renewals data scrubbing process by over 1000% through researched solutions, UAT, and improved SFDC reporting, resulting in the process taking 75 less working hours for the customer success renewal operations team per quarter- Automated an order auditing process by creating Salesforce reports to sync in a formatted Excel sheet, completely removing the manual hours required- Updated multiple reporting processes to include documentation, eliminating human error and streamlining the process of manual checks, saving hours of work per day & allowing for easier collaboration- Generated position specific documentation & consulted on a multi-business team data and documentation transfer Show less

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  Moxion Power Co.

  Nov 2022 - Jul 2024

  Revenue Operations Manager

  - Developed dashboards and reporting tools in Metabase, GSuite, Salesforce, and Excel. Worked with cross-functional teams to improve processes and reduce costs- Maintained Salesforce & implemented sales process tools as the first operations hire- Led program teams to establish customer experience strategy and build data delivery packages- Conducted comprehensive market research across Moxion's verticals to identify key strategic focus areas, with particular expertise in film, live entertainment, and EV Fleets/Incentives- Built reporting tools in Excel, GSheets, and Metabase that tracked and analyzed Moxion's product emissions- Built and maintained finance and revenue tracking tools in Excel and GSheets for the company's rental service- Analyzed consumer engagement, feedback, and sales performance to advise on location and product strategy- Developed business and partnership strategy plans to define target growth areas, key performance indicators, and operational process improvements- Established documentation in Jira, as well as sprint planning- Met with key strategic partners within film & construction, onboarding and enabling clients and end users- Designed film and live entertainment product testing, yielding a battery-industry first of simultaneously powering 3 x ArriMax 18k HMIs for 9 hours- Created product marketing materials for film and live entertainment, including a translated spec sheet and emissions calculator- Sourced third party vendors, onboarded with finance, produced and procured POs, and resolved invoices- Developed & implemented CRM strategies for visibility on partnerships deals- Procured emissions and product data for grant and accelerator applications, including a successful inclusion to Uplink and an awarded $25m tax break Show less

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  Prime Video & Amazon MGM Studios

  Sept 2024 - Dec 2024

  Production Sustainability Manager Fellow

  In the first cohort for Amazon MGM Studios’ Ascend fellowship, designed to train sustainability coordinators and managers for film productions.