Giulia Zaffiro

Experience

• 

  Amazon

  Sept 2016 - Mar 2018

  • Conducting ongoing due diligence on the business relationship and scrutiny of transactions • Planning and coordinating operational activities necessary for Amazon Payment Europe Compliance Department.• Completed and maintained accurate compliance reports on a weekly, monthly and quarterly basis.• First point of contact for anti-money laundering, counter-terrorism financing and compliance requirements related to customer identification and detection of suspicious activity.• Trained and supported new hires on our Standard Operating Procedures (SOPs) for resolving all items that come through the compliance work flows.• Actively mentored members of the team, helping them continuously improve their skills and knowledge of our systems and ongoing regulation updates.• Contributed to process improvement projects in the team and across departments.• Performed and maintained quality assurance controls on investigators tasks and Compliance Functions. Show less

  • AML/KYC Investigation Specialist

    May 2017 - Mar 2018

  • Buyer Risk Investigation Specialist

    Sept 2016 - May 2017
• 

  HOMEWINGS LTD

  Mar 2018 - Feb 2019

  Customer Operations Manager

  • Acquire new leads via consultations and convert customers to purchase design packages.• Manage high profile design projects. Clients with budget of over 10K.• Process high volume of orders with multiple suppliers at the same time.• Establish team (8 people) KPI and work towards meeting monthly revenue and conversion rate.• Create policies and procedures in accordance with business needs.• Supervise staff and perform human resource tasks such as hiring, firing, training staff and process payroll for the staff.Conduct performance evaluation each quarter and handle disciplinary actions.• Perform financial duties for the B2C side of the business such as suppliers proforma payments, customers refunds. Show less

• 

  Aticco

  May 2019 - Apr 2021

  Efficient Payment Processing: Expertise in managing accounts receivable processes, ensuring accurate and timely recording of incoming payments, resolving discrepancies, and maintaining clean account ledgers.Customer-Centric Solutions: Collaborated closely with clients to address payment issues, improve cash flow, and build strong relationships through professional and responsive communication.Process Optimization: Identified opportunities to streamline AR workflows, reducing processing time, enhancing accuracy, and supporting team efficiency. Show less • Mantain office efficiency of a coworking space of 1000+ clients by designing and implementing office policies (onboarding, offboarding, client retention)• Oversee the status of the facilities and arrange repairs, maintenance or required updates.• Identify and report issues due to IT malfunctioning, maintenance and renewal of equipment.• Work with the team to finalize weekly reports that outline building occupancy.• Be responsible for the experience of the entire community at the location.•Lead and supervise the Community Builders Team: set the tone for the team, demand performance, drive results.• Perform monthly one-on-one meetings to support team members achieving their objectives.• Oversee and keep team up to date with processes changes. Show less

  • Accounts Receivable Specialist

    Sept 2020 - Apr 2021

  • Building Operations Manager

    May 2019 - Sept 2020
• 

  Adm Group Ltd

  Jun 2021 - Oct 2021

  Ops Executive for AB inBEV client

  •Manage the creation of Adhoc orders for the Europe market supporting the account team, ensuring correct data entry in the system (Sales orders, Purchase orders).•Assist and support the smooth running of the day-to-day operations of the account: Catalogue creation and management, reporting, delivering and invoicing.•Set up weekly meeting with the different teams to ensure an effective communication (Account team, Supply chain, IT, Procurement, Finance)•Identify and implement improvements to the current process and support creation of training materials for new hires. Show less

• 

  Happy Scribe

  Oct 2021 - Aug 2023

  Head of Internal Ops & Finance Manager

  • Pioneer of the finance team: developed financial policies & procedures across all departments, mantained accurate financial records, delivered weekly finance reports to C-levels. Worked with external partners to prepare tax returns and ensure compliance with financial regulations. Manage payable/receivable accounts. • Provide HR support: managed employee data into the system, processed monthly payroll , searched and implemented benefits & perks, be involved in hiring process. Planned and coordinate employee engagement activities, such as team building events, quarterly and yearly bootcamps, recognition programs (Birthdays, Anniversary, internal achievements etc)• Office Management: Ensured office facilities and equipments were properly equipped and promptly addressed any issues or repairs. Implemented policies and procedures, such as security measures, health and safety policies, and equipment maintenance protocols, to govern office operations. Show less

• 

  Aticco

  Oct 2023 - Feb 2025

  Administrative and Process Improvement Specialist

  • Accounting and Fiscal Management: Maintain up-to-date daily accounting by recording all financial transactions of the company. Ensuring compliance with deadlines and tax regulations. Collaborate in the annual closure by collecting and organizing the necessary documentation.• Process and Software Implementation: Identify needs for improvement in internal processes and propose new solutions to optimize operational efficiency. Train staff on the use of these new systems and processes, providing ongoing support and training.• Client and Supplier Relations: Establish and maintain effective communication with suppliers, managing contracts, payments, and resolving any issues that may arise. Act as the point of contact for clients regarding administrative matters, ensuring excellent service and resolving inquiries. Show less

• 

  Happy Scribe

  Feb 2025 - now

  Workspace Manager & People Ops