Claudia MacLure

Experience

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  ProSource Wholesale

  Feb 1999 - Dec 2002

  Assistant Manager

  Assistant ManagerProsource Wholesale FlooringFebruary 1999 – December 2002 (3 years 11 months)|South San FranciscoI began working at Prosource Wholesale Floor covering which is a company that offers flooring options to give wholesale and discounts to trade professionals, I was assistant manager and worked directly with flooring contractors manufacturers, designers as well as contract builders and remodelers, It is there I realized my passion for this industry,

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  ServiceMaster Clean

  Dec 2002 - Jul 2013

  Fire Division Manager

  SeviceMaster Restoration & Recovery ServicesDecember 2002 – July 2013 (10 years 8 months)|South San FranciscoI began working with ServiceMaster Clean in 2002. I worked my way up from Water Division Billing Coordinator to Fire/Water Division Project Coordinator to Restoration Project Manager. Through out my career, I have worked extensively in Fire Restoration, Water Restoration, Trauma, and Odor Control. I specialize in handling large commercial jobs in addition to overseeing crews, communication with customers and insurance companies estimating jobs, inventory of warehouse items and equipment. Most importantly it is my duty to ensure accuracy and efficiency of the crew's performance both on the job and with their paperwork. I take pride in making sure the customer feels comfortable and secure knowing that we will do our very best to make sure we get their home, office, commercial building etc. back to pre-loss conditions. I was awarded by the owners of the company the Shining Star Award from ServiceMaster Corporate Office on December 14, 2007. I'm also certified by The Cleaning Trust IICRC in Odor Control. Also completed Mobile Service Manager for Pack Out and Water Damage Restoration. Show less

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  Restoration Management Company

  Aug 2013 - now

  The Branch Support Manager (BSM) assist the Branch Manager (BM) with the daily office aspects of the Branch. The BSM will supervise and assist the Project Coordinators (PCs) through proper direction, development, coaching, and guidance. The BSM must ensures the PCs are effectivity utilizing their time as the BSM ensures program deadlines, coordination and scheduling of new emergencies and existing jobs, an scheduling all Project Managers (PM's) inspections are met. In an effort to keep the PMs organized and make certain bills are on time, the BSM will assist with the PM file reviews. Ensuring collecton issues and/ or questions are dealt with in a timely matter, the BSM will track all AR issues per PM and collaborate with both, AR and PMs, towards a solution. When the BM is out of the office, the BSM will be the stand-in and will also, be involved in the daily decision making involving RTO's, Asset Requests, Supply orders, and worker discipline. when needed. BSM will be involved in the hiring process, assisting with interview set ups, following up on referrals and making pre-hire phone calls and potential hires. All other responsibilities will be at the discretion of the BM. Show less Project Managers are responsible for simultaneously managing multiple claims / jobs. Makesthorough inspections of jobs and recommends further work to adjusters or clients. Direct leadtechnicians in the production phase of job(s) via work orders. Gather all documents and workorders in order to bill on a timely manner. Project Manager will be on an On-Call rotation withother managers. This position reports directly to the Branch Manager of that location.Interfacing with other departments within the company is required.B. Key ResponsibilitiesCore responsibilities for this position include but are not limited to:􀂉 Communicating effectively with adjusters, customers, co-workers and contractors􀂉 Driving to loss site(s) to look at damages for commercial or private property, in order toprepare bids for adjusters or customers􀂉 Preparing work orders for scheduling􀂉 Pulling structural samples from property to test for asbestos / mold / lead􀂉 Marketing to adjusters and / or potential clients􀂉 Managing a job from the beginning until it’s completion􀂉 Completing paperwork and billing promptly Our technicians and project managers earn certifications from the Institute of Inspection, Cleaning and Restoration Certification (IICRC) for cleaning services that include water damage restoration, fire smoke damage restoration and sewage clean-up and mold remediation. The owner and three RMC employees are Certified Restorers. Awarded by the Restoration Industry Association (RIA), the Certified Restorer Certification Program is widely-recognized as the pre-eminent training program in damage repair. RMC also is a licensed lead/asbestos abatement contractor. SpecialtiesWater Damage Restotration, Fire Smoke Damage Restoration, Mold Remediation, Sewage Cleanup, Asbestos Abatement, Lead Abatement, Demolition, Construction, Construction Drying, Air Duct Cleaning (HVAC), Document Restoration, Contents/Pack-Out, Trauma Scene Show less

  • Branch Support Manager

    Jan 2018 - now

  • Project Manager

    Aug 2013 - Jan 2018