Jessica Anderson

Experience

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  Tek Systems\Partech

  Dec 2003 - Aug 2008

  Helpdesk Technician

  Level 1 helpdesk phone support for front of house point of sale clients in a call center. Tasks included troubleshooting computer hardware networking, cabling, software and software settings. When needed, would process dispatch for onsite technician repair.

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  IBM

  Jan 2008 - Jan 2011

  AD-HOC Field Service Technician

  Dispatch field repair technician for server, workstation and point of sale repair. Assisted project managers with completing new system installs and large scale technology and system upgrades. Project lead for the Eastern Colorado Best Buy upgrade which involved new system installations for registers, network servers and set up network for television displays. Deskside support for Info-print during network transition, revised email servers to communicate with old and new servers, updated Lotus notes for over 5,000 computers, provided technical support during transition. Deskside support for Pikes Peak project during their remodel to increase their help desk area. Supervised and trained two contractors during the project who took over once remodel was complete. Provided deskside support during the transition, set up new classrooms with new and existing equipment, relocated existing equipment to new area while maintaining company security standards, troubleshoot network, hardware and software issues in the field. Show less

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  Jacobs Field Service

  Apr 2010 - Oct 2011

  Website administrator for emergency procedures

  TRP Website project for Suncor Refinery. Worked with the project manager on creating and developing a website for emergency response guides in accordance to government regulatory agencies such as the EPA, OSHA and Department of Homeland Security. Assisted the project manager with obtaining building information, photos of the buildings and process unit diagrams. Identified chemical, fire and emergency response tactics for each unit. Created mock up layouts based on input from the project manager, once approved would relay templates and content to the third-party program designers. Provided input to the designers on bug fixing, future expansion projects and user friendly experience. Worked as a user database administrator, would set up new user accounts, maintain existing users and assisted with log-in problems. Show less

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  Moon Bear Consulting

  Oct 2011 - Nov 2016

  Computer Consultant

  Owner of a computer repair and building company. Provided service with virus removal, computer education, home network support and custom computer building. Would meet with potential clients to discuss their computer needs, create specifications for custom computers, completed the build, then delivered to the residence to install, set up and educate on the new unit. Would run diagnostic programs on damaged computers to diagnose software or hardware issues. Then would provide solutions for fixing and completed repairs. Taught senior citizens on how to use smart phones, their computers for emailing, and basic Microsoft office use.• The Danielle Dawn Smalley Foundation (2016): Provided online learning administration. Created videos for the emergency responders program, created a training reference database in Access that was used to cross-reference trained responders for each county, and updated training spreadsheets in Excel. Show less

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  Phoenix College

  Aug 2014 - now

  Student
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  CornerStone Staffing

  Mar 2018 - Aug 2018

  QA Analyst

  Assigned to Examsoft as a QA Analyst for native application running on Mac, Windows and iPad operating systems. Responsible for testing tickets, running regression testing and working with overseas contractors to complete necessary testing for software release. Updated/added test case to TestRail.

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  Turnitin

  Aug 2018 - now

  QA Engineer

  This is a continuation of the position from Cornerstone. Hired on with Examsoft as a full-time employee. The company was then purchased by Turnitin October 2020. Continue working with developers and other QA team members to test native application running on Mac, Windows and iPad operating systems. - Assist developers in researching detection of virtual environments and distinguishing between virtual and native. Continually test virtual machine detection. Assist with researching/testing/supporting security software like encryption and new antivirus.- Responsible for validating upcoming operating system releases and identifying new features that will have an unfavorable interaction with the application being tested. Work with developers to support/block new operating system features. Validate new operating system compatibility and work with Product owner to add as a supported operating system. - Research new hardware coming to market and validate new hardware security feature functionality with the desktop application. Work with IT to purchase necessary devices for testing. Manage the inventory of testing devices using asset tracking application. Perform general maintenance on devices to stay within supported MSRs. - Validate tickets in Jira while following the product roadmap. These tickets include both bug fixes and new features. Ensure new features are tested to the appropriate extent and document the results. Once new features are done QA testing, create test cases in TestRail for future regressions.- Responsible for training new team members along with managing overseas contractors. Demo new features for contractors and ensure comprehension of use. Work with contractors and their IT to ensure necessary operating system/hardware coverage.When remote work began; arranged a weekly meeting with other QA members to ensure open communication between the different projects. Awarded Employee of the Year for Examsoft Engineering Pride 2020. Show less