Mohit Anand

Experience

• 

  Britannia Hotels Ltd

  Jun 2005 - Jul 2006

  Industrial Trainee

  On Job Training in all four core departments of the Hotel.

• 

  Britannia Hotels Ltd

  Sept 2007 - Jun 2012

  - Orchestrated exceptional guest experiences through meticulous attention to detail and personalized service delivery.- Pioneered perpetual innovation, ensuring the Adelphi Hotel remained at the forefront of industry standards and trends.- Played a pivotal role in evaluating the performance of the Food & Beverage (F&B) department, conducting comprehensive benchmarking analyses, and identifying areas for improvement.- Led the successful turnaround of the business, devising and implementing unique pricing strategies, upselling techniques, and employee incentive programs. Show less - Overseeing daily operations to uphold exceptional standards of customer satisfaction.- Collaborate closely with diverse departments to ensure seamless management of group bookings and special events, ensuring a seamless and memorable experience for guests.- Collaborate closely with various departments, including housekeeping, front office, and F&B, to streamline processes and ensure cohesive execution of group bookings and special functions.- Lead and motivate a dynamic team during shifts, fostering a culture of excellence and accountability to achieve collective goals.- Implement strategies to optimize team performance and productivity, regularly assessing and addressing areas for improvement. Show less

  • Hotel Operations Manager- Northstafford Hotel, Stoke-on-Trent, UK

    Jul 2010 - Jun 2012

  • Restaurant Manager- Adelphi Hotel, Liverpool, UK

    May 2008 - Jul 2010

  • Duty Manager- Adelphi Hotel, Liverpool, UK

    Sept 2007 - Apr 2008
• 

  The Lodhi New Delhi

  Sept 2012 - Jan 2017

  Assistant Front Office Manager

  - Directed and supervised a team of 38 staff, ensuring seamless operations and exceptional service delivery in daily room occupancy, concierge services, and Guest Services.- Collaborated closely with the Front Office Manager, providing regular updates on departmental activities and performance metrics to ensure alignment with organizational goals.- Spearheaded initiatives to streamline operations and optimize efficiency, resulting in improved guest service delivery and increased profitability.- Maintained a keen focus on financial profitability, leveraging strategic initiatives and operational efficiencies to optimize revenue generation and cost control measures. Show less

• 

  Merlin Entertainments

  Jan 2017 - Mar 2021

  Operations Manager - Madame Tussauds Delhi

  - Developed Standard Operating Procedures (SOPs), orchestrated team recruitment, and conducted comprehensive training programs in alignment with organizational standards, culminating in a seamless launch.- Formulated and implemented meticulous service delivery plans, resulting in exceptional top-box satisfaction scores of 96% for key performance indicators (KPIs).- Managed contractual agreements, including Annual Maintenance Contracts (AMCs), conducted technical audits, and liaised with local regulatory bodies to ensure adherence to compliance standards.- Negotiated and finalized vendor contracts, fostering productive relationships and establishing effective communication channels across multifunctional areas such as Legal, Credit, Risk, and Audit.- Strategically approved redemption processes and collaborated with diverse business partners to orchestrate promotional activities, resulting in increased foot traffic. Show less

• 

  Smartworks

  Sept 2021 - Oct 2023

  - Effectively managed a diverse portfolio comprising 11 centers across five cities, totaling 13.5 lakhs sq. ft area, demonstrating adept operational leadership skills and ;ed and supervised a proficient team of 26 professionals.- Strategically oversee the retention and expansion of existing client portfolios, employing effective account mining techniques to maximize client satisfaction and business growth.- Proactively engage with clients to understand their evolving requirements and preferences, delivering personalized solutions and consistently exceeding expectations.- Provide mentorship, guidance, and support to team members, fostering a culture of continuous learning and professional development to enhance individual and collective performance. Show less - Achieved a notable NPS score of 65%, indicative of exceptional customer satisfaction and loyalty.- Efficiently managed a sprawling 9 lakh sq. ft. co-working space in the National Capital Region (NCR), overseeing day-to-day operations and ensuring seamless service delivery and led and motivated a dedicated team of 18 professionals.- Cultivated and nurtured strong relationships with clients, serving as a trusted advisor and strategic partner in meeting their diverse workspace needs.- Played a pivotal role in expanding market presence and driving revenue growth through innovative customer success initiatives and market penetration strategies. Show less

  • Regional Accounts Manager- North & East

    Sept 2022 - Oct 2023

  • Senior Manager Customer Success - Delhi-NCR, Jaipur, Kolkata & Indore

    Sept 2021 - Sept 2022
• 

  Five Iron Golf

  Oct 2023 - Feb 2024

  Assistant General Manager

  - Spearheaded the establishment of brand presence within the golfing industry, drawing upon expertise in launching successful international brands.- Orchestrated comprehensive strategies to uphold stringent health and safety standards, ensuring compliance with industry regulations and fostering a secure environment for patrons.- Led efforts to deliver unparalleled guest service by fostering a culture of excellence among team members, resulting in enhanced customer satisfaction and loyalty.- Cultivated strong relationships with key stakeholders, including vendors, partners, and internal teams, to foster collaborative efforts and achieve shared business objectives. Show less