Candace Dearsley

Candace Dearsley

Cashier and Customer Service Representative

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  • Timeline

  • About me

    Case Manager at Canadian Mental Health Association Brant Haldimand Norfolk

  • Education

    • Ancaster High School

      2003 - 2007
      Ontario Secondary School Diploma
    • Wilfrid Laurier University

      2008 - 2012
      Bachelor of Arts (B.A.) Criminology and Psychology

      Activities and Societies: WLU Brant-Brantford Crime Stoppers

  • Experience

    • Canadian Tire Corporation

      Sept 2004 - Mar 2012
      Cashier and Customer Service Representative

      - Worked as a team, and individually, on the customer service desk dealing with returns while effectively resolving customer complaints on the phone and in person- Demonstrated leadership skills when assisting cashiers with their jobs, as well as training new employees- Trusted to make deliveries and pickups with care and responsibility using company vehicle- Knowledgeable in many different departments around the store, including housewares, automotive parts, promotions and merchandising, sports and seasonal Show less

    • Stonehenge Therapeutic Community

      Apr 2012 - Sept 2016

      • Coordinated all assessments and admissions for the men’s residential treatment facility• Conducted comprehensive bio-psycho-social assessments including in-person and telephone, individual and group assessments for clients funded by the Ministry or Health, as well as correctional clients involved with the Ontario Ministry of Community Safety and Correctional Services and Correctional Service of Canada• Represented the agency with professionalism when attending off-site meetings, as well as when visiting federal and provincial correctional institutions across Ontario • Attended Community Assessment Team (Guelph Parole, Guelph Police and Ontario Provincial Police) meetings to discuss federal applicants and advocate on behalf of clients who present as appropriate for the program• Maintained a case load of 75-100 clients demonstrating strong organizational and time management skills• Liaised with frontline staff to assist in developing client treatment plans• Communicated regularly with community partners, health care facilities, corrections, alcohol and drug treatment programs, physicians and lawyers• Proficient at data entry into CATALYST to ensure current and precise data• Supervised college and university students and assisted with their learning objectives and goals Show less

      • Men's Admissions Coordinator

        Apr 2014 - Sept 2016
      • Therapeutic Community Coach

        Oct 2013 - Apr 2014
      • Acting Addiction Therapist

        May 2013 - Oct 2013
      • Behavioural Counsellor

        Apr 2012 - Oct 2013
    • Canadian Mental Health Association, Waterloo Wellington

      Sept 2016 - Nov 2019
      Service Coordinator, Here 24/7
    • John Howard Society Waterloo Wellington

      Nov 2017 - Mar 2018
      Community Justice Coordinator

      Pre-Charge and Federal Adult Diversion & Direct Accountability Programs

    • St. Leonard's Community Services

      Mar 2018 - Sept 2019
      Counsellor, Mental Health Bail Verification & Supervision
    • Canadian Mental Health Association, Brant Haldimand Norfolk

      Oct 2019 - now
      Justice Housing Case Manager
  • Licenses & Certifications

    • Applied Suicide Intervention Skills Training (ASIST)

      Canadian Mental Health Association
    • Food Handling Training

      Wellington-Dufferin-Guelph Public Health
    • Non-Violent Crisis Intervention (NVCI)

      CPI
    • Standard First Aid CPR/AED Level C

      St. John Ambulance Canada | Ambulance Saint-Jean
  • Honors & Awards

    • Awarded to Candace Dearsley
      Ontario Volunteer Service Award Ministry of Citizenship and Immigration Apr 2013
    • Awarded to Candace Dearsley
      Dean's Honour Roll 2011-2012 - Jun 2012
  • Volunteer Experience

    • Senior Director, Board of Directors

      Issued by Ancaster Agricultural Society on Jan 2022
      Ancaster Agricultural SocietyAssociated with Candace Dearsley
    • Junior Director, Board of Directors

      Issued by Ancaster Agricultural Society on Jan 2011
      Ancaster Agricultural SocietyAssociated with Candace Dearsley
    • Ancaster Community Policing Centre Volunteer / Child Identification Program Leader

      Issued by Hamilton Police Service on Nov 2012
      Hamilton Police ServiceAssociated with Candace Dearsley
    • Sparks Unit Leader

      Issued by Girl Guides of Canada on Sept 2010
      Girl Guides of CanadaAssociated with Candace Dearsley