Eduardo Morales

Experience

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  G-Matica S.A

  Jan 1998 - Jan 2001

  IT support and Network Support

  Support project installation for Network Security, VoIP System, and Servers DevOps maintenance Technical support to all departments, Coordinate the creation and development of manuals for finals user on all applications.

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  BOS PLC

  Apr 2001 - Aug 2006

  Responsible for promoting the creation of the SEO department in the Marketing Division and the development of SEO techniques for their different Brands. Created a standard workflow process for the development of the graphics design, content, and web application. Coordinated with the Net-marketing department to develop their campaign strategies to improve Search Engine visibility and Traffic Analysis. Trained staff to maintain the clear vision of the website, and managed the balance between beauty and functionality. Worked with the brand managers to develop campaigns from the SEO point of view. Coordinated with the website department the necessary changes according to the project at same time to review and analyze the campaign's reports. Show less Provide support to online campaigns that needed HTML base knowledge and coordinate with the website development department any projects between Net-Marketing and development team, as well as the quality control of the projects. Responsible for analyzing and creating procedure reports for the Net-marketing department to establish a better strategy for each brand. Implemented web trends platform logs to analyze the statistics needs for position reports. Responsible for creating the use of SEO techniques in online campaigns, and coordinating with the website department to elaborate new website structures that help to increase the ranking in the different web pages. Show less

  • SEO Manager, Marketing Division

    Sept 2004 - Aug 2006

  • HTML Support, Net-Marketing

    May 2003 - Aug 2004

  • Technical Support IT department - Network Deparment

    Apr 2001 - May 2003
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  Consulting and Freelance

  Jan 2007 - Aug 2010

  Production Web Developer Free Lance

  During my consulting and freelance period from January 2007 to August 2010, I served as a Production Manager development and Web Developer freelancer in Costa Rica. Specializing in SEO optimization and traffic analysis, I collaborated with various freelance groups to contribute to front-end development projects. My role involved working with multiple clients to enhance their online presence through effective SEO strategies, demonstrating a strong commitment to delivering high-quality web solutions tailored to individual client needs.* Managed work and projects for other freelances in a coordinated effort to complete projects* Coordinated with tasks and delivery for all freelance projects * Contributed to planning and creating documents tracking progress and metrics to report progress. Show less

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  Publicis Global Delivery (PGD)

  Jan 2011 - now

  Digitas Production Team.Support and organize the production team resources and processes using tools like Jira, LionBox, Fitma, Microsoft Office Suite, and Workbook. Partner closely with account teams (Project Manager and Producers) to align with the creative vision and ensure smooth project execution. Oversee Jira tasks and help the creative team follow processes while maintaining deadlines and quality standards. Manage multiple projects and timelines simultaneously, coordinating tasks, forecasts, and resources for timely delivery.Work with the creative team to continuously streamline production processes to improve efficiency and optimize deliverables. Coordinate clear objectives and day-to-day priorities with Producers to support team productivity and project success. Show less Coordinated and executed CRM campaigns for the HCP program at Stellantis CRM, ensuring communication between account managers, creative teams, development teams, and clients.Developed detailed project timelines in Smart sheet and facilitated all meetings related to project planning, execution, and progress reporting.Managed the project lifecycle, including progress tracking and presenting timelines and status updates at each stage.Collaborated with the Creative Team for asset deliveries and ensured proper handoff to the Development Team.Created a strategic roadmap for the yearly program delivery, aligning resources and work allocation based on the client's product calendar and anticipated campaign needs. Show less At RAUXA (formerly known as FKA), I served as a Production Manager - Scrum Master, where I helped the creative team through a transition during the merger of FKA. My responsibilities included integrating diverse offshore resources into a unified and cohesive team. Creating a process that syncs with both PDG and FKA.Function as a resource manager to coordinate project allocation with core clients such as Verizon, AUDI, Audible, and Amazon, ensuring optimal team efficiency and project success. As a Scrum Master, I facilitated Scrum processes, proactively addressed blockers, and mitigated risks to guarantee the smooth progression of deliveries.Internally in PDG, I collaborated on establishing processes, materials, and training to align Production Management with PMO best practices, contributing to enhanced operational efficiency. Additionally, collaborate aligning global job descriptions and skills within the Publics Group, facilitating efficient resource allocation across the organization. My multifaceted contributions during this period reflect my commitment to driving organizational success through effective project management and cross-functional collaboration.* Support the creative team's transition during the merge of FKA.* Support the Video Production Team to coordinate work and Task.* Coordinating steps for integrating diverse offshore resources into one cohesive team.* Coordinated allocating project resources with major clients like Verizon, AUDI, Audible, and Amazon.* Facilitated Scrum processes, removed blockers, and mitigated risks to ensure project success.* Internally, PDG collaborated to establish processes, materials, and training for Production Management alignment with PMO best practices.* Contributed to aligning global job descriptions and skills within the Publics Group for efficient resource allocation. Show less As a Project Manager and Scrum Master at Sapient - I worked with cross-functional teams in the USA, Costa Rica, and Colombia, overseeing technology project allocation and tracking tasks for diverse accounts, including Mercedes Benz, New York Life, and T-Mobile. In this role, I successfully implemented Scrum processes with PDG and fine-tuned with Agency environments to ensure seamless and successful project deliveries. My responsibilities extended to developing onboarding processes and selection procedures, enhancing team integration and resource allocation efficiency. I tracked resource allocation and collaborated closely with project managers to meet project metrics requirements.* Coordinated workflows across multiple teams Between PDG and the Agency, specializing in technology projects for clients like Mercedes-Benz, New York Life, and T-Mobile.* Implemented Scrum processes and optimized project environments, ensuring successful project deliveries.* Developed onboarding processes and selection procedures for efficient team integration and resource allocation.* Tracked resource allocation and collaborated with project managers to meet project metrics needs. Show less Coordinated the transition of the Goodyear PDG team from the development to the maintenance phase. I actively supported the Agency by managing incoming change requests in the backlog and moving them to the new project structure our team will follow up on.In addition to coordinating, I help restructure the development team. This initiative aimed to support hybrid maintenance and Adobe Experience Manager (AEM), ensuring optimal performance and adaptability. Furthermore, I established streamlined processes to facilitate the integration of the content team, fostering collaborative efforts and enhancing overall project efficiency.* Led the Offshore transition from development to maintenance, supporting the agency through change requests and improvements.* Restructured the development PGD team to support hybrid maintenance and AEM, creating processes for content team integration. Show less My primary focus was developing a streamlined workflow for various work streams within our PGD Development team, specifically working on the client's CMS based on Hybrid and AEM.Contributed to the migration project involving three websites from Hybris to AEM, supporting a database on Hybris and developing components that pulled information using AEM. As part of my responsibilities, I created JIRA tickets, collaborated with development and business analysis teams to review ticket requirements, and participated in sprint planning to remove blockers for the developer team, ensuring the PDG completion of each sprint.Responsible for coordinating the admin operation process between the agency and the PDG Team, overseeing 20 resources with diverse capabilities, including Front-end, Back-end, and QA. This involved connecting with project capabilities leads, monitoring development progress, providing feedback, coordinating training, and facilitating various team activities. Moreover, I maintained open communication with the Project Director, ensuring a comprehensive understanding of the project’s progress, identifying future needs, and planning accordingly. * Collaborated with the project management team to create workflows for migrating websites from Hybris to AEM.* Collaborated on the sprint process, backlog, Jira Task creation, opening and closing sprints on the system, and removing blockers. * Coordinated admin operations and resources for a team of 20 in different capabilities, ensuring optimal allocation.* Worked closely with the project director to monitor the project’s progress. Show less As the Project Coordinator for Studio Production at Razorfish Studio, I manage workflows and projects across various areas, including OLAS, Rich Media, and front-end Website Development Campaigns. Overseeing tasks from other West Coast, Chicago, and Atlanta offices, I collaborated with a Manager on campaigns for clients such as Samsung, Best Buy, Kia, Honda, Microsoft, Holland America Line, and Tourism New Zealand.My responsibilities extended to serving as the central point of contact for resourcing, production managers, and project management for creative campaigns, spanning from initial creative design to email production. Working with large production teams encompassing QA, Content, Web design, and Email Development helped to coordinate task scope for short-term projects and diligently followed up on burn-down reports.Reviewing JIRA tickets from project managers, I ensured accurate and complete information before incorporating them into the creative pool backlog. Contributing to sprint planning for creative tickets, I allocated tasks for the creative studio team. I assisted in creating documents to track progress and metrics for banners, OLAS, delivery completions, and other creative work.Help to assemble and coordinate the PDG team for Mercedes Front End and Back End teams, facilitating onboarding processes and ensuring seamless synchronization with the Razorfish MB team by supporting the manager in integrating offshore resources into their structure, addressing blockers, and adapting processes for organizational efficiency. * Managed workflow and projects for Studio Production, including OLAS, Rich Media, and front-end website development campaigns.* Coordinated with onshore and offshore teams for creative campaigns for clients like Samsung, Best Buy, Kia, Honda, and Microsoft.* Contributed to sprint planning and created document tracking progress and metrics for various creative projects. Show less

  • Senior Producer Manager L1 - Costa Rica

    Oct 2024 - now

  • Senior Production Manager - Scrum Master, Costa Rica

    Apr 2024 - Sept 2024

  • Senior Producer Manager L1

    Feb 2024 - Apr 2024

  • Senior Production Manager - Product Owner

    Sept 2021 - Feb 2024

  • Project Manager Scrum Master

    Apr 2019 - Sept 2021

  • Production Manager, Tech

    Mar 2018 - Apr 2019

  • Production Manager, Tech

    Nov 2015 - Feb 2018

  • Senior Production Manager, Studio

    Jan 2011 - Nov 2015