Alexandra Cortez

Experience

• 

  Chick-fil-A-Franchise

  Jul 2018 - Jun 2022

  • Supervise operations of other employees in FOH and BOH• Served as an assistant to the Training Director• Identify and implement efficient and effective recruiting methods and strategies based on the available roles, industry standards, and the needs of the organization• Assists with job posting and advertising processes• Manage interviews and follow up with potential candidates • Ensure compliance with federal, state, and local employment laws and regulations, and company policies• Assemble training and orientation materials for onboarding of new employees• Staff Scheduling through HotSchedules• Mentor new team members• Handle finances of front-end transactions• Troubleshoot customer service or guest issues• Document employee performance and policy/procedure violations• Refocus staff on Customer Experience Monitor (CEM) scores and goals• Prioritize cleanliness & food safety• Empower the team through service, guidance, and support procedures Show less • Curated posts for social media platforms (Facebook, Instagram, Spotlight, and Social Media Publisher)• Served as an assistant to the Marketing Director• Facilitated proper communication about promotions and upcoming events• Analyze metrics from social media campaigns to optimize future campaigns• Foster Community Engagement• Manage day-to-day communications on owned social media channels• Monitor guest feedback on social media and report findings • Responsible for helping resolve conflicts and complaints with guests • Brainstormed future promotion ideas and events • Designed content for all posts and promotions on social media• Modeled a social media calendar for organization of posts• Promotion of the 'Chick-fil-A One' App Show less

  • Team Lead/Manager

    Jun 2020 - Jun 2022

  • Communications Coordinator

    Jul 2018 - Jun 2020
• 

  Aventon

  Aug 2022 - now

  Inside Sales Representative

  • Manage and nurture a diverse portfolio of 100+ partner relationships, fostering growth and maximizing revenue opportunities to deliver YOY growth targets• Efficiently generate and process PO’s, ensuring seamless fulfillment and exceptional customer satisfaction• Monitor and analyze sales performance and market trends to identify opportunities for account growth and improvement• Maintain high levels of awareness of market and competitor activity, and customer trends and provide internal departments with this feedback• Proactively engage with our partners over the phone or via email to better understand their needs, anticipate requirements, and deliver tailored solutions to optimize their experience and drive revenue growth• Manage partner RMA's and process warranty claims• Responsible for coordinating with the Sales Team, Warehouse/3PLs, and NetSuite Team to expedite, cancel, or modify customer orders• Communicate with 3PL contacts regarding fulfillment issues, freight delivery scheduling, shipping claim management, and oversee problem resolution• Facilitate the flow of valuable partner feedback to leadership, contributing to the enhancement of our B2B Support and Sales departments through continuous improvement initiatives Show less