Diego Lopez

Experience

• 

  ClientLogic

  Jun 2006 - Sept 2007

  Bilingual Customer Service & Tech Support
• 

  Sutherland

  Sept 2007 - Nov 2007

  HP Tech Support

  Provide in-depth tech support with troubleshooting skills

• 

  Nemak

  Mar 2009 - Feb 2011

  Electronic Electric Engineer

  - Developed an Information System (website) gathering data variables from plant floor machines and making it readily available in the enterprise intranet with real time information and historical data, trending and dashboards.- Project implementations to production area.- Closely involved in modifying PLC ladder logic to improve machine performance.- Execution of preventive maintenance routines (TPM).

• 

  Risoul y Cia S.A. DE C.V.

  Feb 2011 - Jan 2013

  Product Specialist, Productivity

  - Technical support for the commercial area.- Managed software platform for process visualization and data management.- Pre and post-sales support for final customers in diverse industries.- Developed various technical courses, presentations, seminars and trainings.- Configuration of high level software.- Managed strategic accounts/projects, locally and nationally.

• 

  Infosys

  Jan 2013 - Apr 2013

  Systems engineer

  Object Oriented Programming (JAVA, C#, Microsoft .NET), VBSQL, ORACLE databases

• 

  HP

  Jul 2013 - now

  Technical support and development of WW BI reporting solutions

  • Strategic Development Manager

    Nov 2015 - now

  • Business Intelligence Data Analyst

    Jul 2013 - Nov 2015