Temitope Thomas

Experience

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  Delta State University, Nigeria

  Nov 2019 - Nov 2020

  Graduate Administrative Assistant (NYSC)

  Graduate Administrative Assistant1) Providing administrative support which includes but not limited to: Scheduling meetings and appointment; Taking notes and minutes in meetings; and Ordering and taking stock of office supplies.2) Responsible for confidential and time sensitive material like student's transcript which includes their results from 100-400 level.3) Event planning, meeting setup and implementation.4) Making travel arrangements and generate iitineries.5) Providing back up support to my department and other departments. Show less

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  Omoibo global limited

  Apr 2021 - Jun 2021

  Customer Service Specialist

  * I was responsible for customers complaint and answering incoming calls and emails. Updating customers about the company new product and taking them through the processes of how they will use the new product.* Assigning customers complaint to the appropriate team that will work on it manually.* Follow up customers complaint for resolution.

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  Central Securities Clearing System Plc

  Dec 2021 - Dec 2021

  Account service officer

  I was responsible for the verification of customers Bank Verification number and Account number.

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  Ecobank Nigeria

  Jan 2022 - Jan 2023

  Contact Centre Consultant

  * I was responsible for picking inbound and outbound calls. * Taking Customers complaint and assigning it to the appropriate team that will work on it manually.* I was responsible for updating Customers about the new company product and render services.* I was responsible for solving customers complaint at any first call resolution (FCR).

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  Palton Morgan Holdings

  Jan 2023 - now

  Customer Care Executive

  . Provide First Call Resolution {FCR} by displaying expert knowledge of the company products and services. . Resolved customer complaints efficiently and maintained a resolution rate of 80% within the first contact, significantly reducing follow-up calls.. Responsible for inbound calls and managing outbound calls, as well as directing them to the appropriate units accordingly within a specific timeline.. Maintain and handle an average of 60+ customer inquiries daily that captures all for documentation and timely response to improve customer satisfaction and this is done through CRM Microsoft 365 App.. Follow up and update customers on existing and new product availability within a specific time through phone calls, emails, customer WhatsApp database. . I keep comprehensive records of all calls through CISCO and AVAYA and log customer’s conversation in the organization’s database. Show less

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  Rccg Tog Ikoyi

  Apr 2024 - now

  Secretary

  * I am responsible for giving updates on Choir's minute of the last meeting through Whatsapp group chat.* I am responsible for posting and uploading the choir's birthday for celebration on the group chat through graphics design.* I am responsible for working with the church media team by sending in choir song lyrics after every rehearsal for projection during Sunday service.* I am responsible for posting rehearsal time and date on the platform based on our MD discretion.* I am responsible for checking up on choir members who are not around for rehearsal.* I work hand in hand with the Music Director to make sure the choir's welfare is met based on request. Show less