Jennifer Cobb

Experience

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  Better Bodies Fitness, LLC

  Aug 1999 - Mar 2008

  Supervisor/Club Manager

  • Leadership potential recognized by promotion to supervisor 2 months after hire.• Increased team from overworked 4 to consistent 10 and reduced turnover by providing strong leadership through: work perks, role-modeling and revamped new hire orientation, training material and ongoing employee coaching.• Highly-praised by clients and management for customer service and problem solving.• Championed for increased operating budget and created summer enrichment program with community outreach. Show less

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  Weight Watchers

  Oct 2006 - Feb 2011

  Leader-Mentor-Receptionist

  One of my most rewarding positions, used ADKAR to teach and model the #1 Weight Loss Program to new members and facilitate workshop style meetings to increase the awareness of habits that lead to success.• Maintained top 10% for sales and customer retention by bringing WW Program onsite to businesses in the Denver area which helped clients achieve personal success and increased the wellbeing of customers’ employees.• Optimized client success through design and facilitation of motivating group workshops (up to 17 per week) and meaningful one-on-one consultations and taught new member orientation.• Demonstrated consistent responsibility for talent growth and development through mentor program; conscientiously evaluated and delivered performance reviews.• Ultimate responsibility for workshop teams (50+ employees) to comply with company standards for detailed document processing, to achieve sales goals and to implement new policies and procedures. Show less

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  Argus Event Staffing, LLC

  Nov 2009 - Jan 2022

  Security Officer

  This part-time, supplemental position, allowed for rich communication and customer service experience through Merchant Guard positions held at Colorado Convention Center, Denver Performing Arts Complex, Red Rocks Amphitheater, Ball Arena, First Bank Center, National Western Complex and others. Security and ushering, customer service, cash handling and more.

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  The Bridal Collection

  Jul 2011 - May 2018

  Master Sales Consultant and Sales Coaching

  • Regularly received 5-Star customer reviews by developing genuine relationships with customers; frequent receipt of hand-written thank you notes for helping customers find their “dream dress” and making shopping easy and fun.• Used problem solving to create sales solutions for brides in challenging situations, i.e. short delivery time, specific design idea or budget constrictions; particularly gifted with patience to help indecisive customers make decisions. • Tailored engaging and appropriate sales presentations for diverse groups: religion/culture, age and gender of bride, etc. • Effective interdepartmental coordination for start to finish project completion with colleague and customer satisfaction. • Overcame objections to upsell; regular "Top 3" sales status to receive sales bonuses and upper commission target. • ADDIE Model: Created 2-day training course, workshop material and post course assessment; facilitated classroom procedural instruction to launch an out of state store. Show less

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  Acara Solutions

  Apr 2018 - Jun 2020

  Define recruitment strategies to reach target groups; extensive collaboration with internal teams, Program Managers and customers to ensure accurate and timely filing of jobs, and provide regular feedback during the onboarding process. Coach inexperienced candidates on effective interviewing.Frequent applause from manager for effective and professional written communication; examples shared by manager with others on team to improve their customer service.Earn trust by providing truthful, accurate and timely communication with potential candidates for appropriate role consideration. Investigate companies and job descriptions to fully understand the empty role; effectively analyze candidate skills against the open job; submit qualified candidates. Show less

  • Staffing Coordinator

    May 2018 - Jun 2020

  • Recruitment Specialist

    Apr 2018 - Jun 2020
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  Colorado Department of Human Services

  Jul 2020 - May 2021

  Kronos Trainer

  Professionally facilitate virtual training on Kronos Workforce Dimensions Payroll and Timekeeping System for 5,200 employees.Coordinate and produce virtual learning with outside vendors to ensure a consistent and valued experience (15/month); support facilitators and troubleshoot technology; ensure participant questions are answered. Schedule courses, register users and submit rosters in Cornerstone Learning Management System.With impeccable customer service, respond to and resolve issues sent to the LMS Inbox; create email guides and screen share to troubleshoot; direct users to appropriate resources.Conduct ongoing needs analysis using voice of the customer feedback, training interactions and SME knowledge to influence LMS Administrator and deploy strategic interventions that optimize the learning experience in LMS. Speak to organizational policies; cross functional teams.Deploy change management tactics and continual feedback loops with staff to make certain optimal ROI.Allay fears and boost confidence about payroll software upgrade by engaging employees by phone or email after surveys are submitted. Show less

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  Vertafore

  Jun 2021 - now

  QQ Catalyst, Commercial Submissions, PLRating, Agency Zoom: Provisioning, Project Management and Training.Previous-AMS360 & InsurLink: Trainer/Consultant; Vertafore University Live Web InstructorImplementation Consultant II ● Lead implementation training sessions for a variety of audiences across multiple software products.● Develop product implementation and training plans for multiple software products.● Create content and documentation for multiple software products.● Client advocate for escalations● Critical Thinker and problem solver ● Responsible for managing and executing projects from beginning to end while acting as the liaison between the customer and internal teams, communicating project deliverables at all levels, and making sure items are executed on time, to budget, and with high quality.● Interface with customer and internal project teams to balance priorities against many milestones and deliverables to ensure customer success. Show less

  • Implementation Consultant II

    Jun 2021 - now

  • Implementation Consultant II

    Jun 2021 - now

  • Implementation Consultant II

    Jun 2021 - now
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  Grant a Dream Foundation

  Aug 2021 - now

  Development Director

  • Assist the Executive Director and execute operations to provide respite getaways (Dreams) for burned out caregiver parents of chronically ill children and those with severe special needs. • Build and maintain relationships with donors to secure funds. • Volunteer Management: Develop and implement a volunteer onboarding program to acquire and align volunteers with the foundation's mission.• Network as a member in the Broomfield Chamber of Commerce to increase awareness and fundraise to realize the Foundation’s goal to grant 250 Dreams in 2025. Show less