Andrew Samy

Experience

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  The Arab Contractors

  Jul 2010 - Nov 2010

  Assistant Site Engineer
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  Expedia

  Jun 2015 - Apr 2016

  International Travel Consultant

  -Research various destinations and means of travel regarding prices, customs, weather conditions.-Diagnose the clients specifications and wishes and suggest suitable travel packages or services.-Organize travels from beginning to end, through booking tickets and accommodation, securing rental transportation.-Supply travelers with pertinent information and useful travel/holiday material.-Collect deposits and balances.-Use promotional techniques and prepare promotional materials to sell itinerary tour packages.-Handle unforeseen problems and complaints and determine eligibility for money returns.-Attend conferences to maintain familiarity with tourism trends.-Create and update electronic records of clients.-Maintain relationships with key persons.-Keep financial statements and documents.-Reach the revenue and profit targets. عرض أقل

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  Al Hilal Bank

  Jul 2017 - Jul 2018

  Customer Care Advisor

  -Provide splendid customer services to customers in a friendly and courteous manner at all times-Have sufficient knowledge about the banking products and services and respond to all inquiries accordingly-Improve customers’ banking experience with the bank by ensuring that the customers are attended to promptly and all their challenges are resolved without delay-Ensure that all the bank’s policies and procedures, code of conduct and regulatory guidelines are strictly complied with in the process of discharging duties-Inform and suggest new banking products to customers-Provide information to customers on their account status and account balances-Open new bank accounts according to laid down rules and guidelines-Suggest effective ways through which the bank can promote its products and services and increase customer satisfaction-Provide assistance to all other members of staff in other departments of the bank by liaising with them through healthy interactionsParticipate in marketing and awareness campaigns in the bank to create an enlarged customer base-Establish and promote cordial relationship with customers, ensuring prompt attendance to their inquiries and solving their problems to grant them maximum satisfaction-Ensure that customers’ confidential information is properly protected and only used for official purposes عرض أقل

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  Aphrodite Holding

  Jul 2018 - Jan 2021

  Reinsurance Operation

  -Performs routine reinsurance administrative duties: such as maintaining records, processing and verifying new business.-Researching policies from different insurers.-Arranging insurance cover.-Negotiating for the best deals.-Dealing with renewals.-Helping to change existing policies.-Organizes the preparation of monthly and annual reports and ensures reinsurance information has been recorded accurately.-Performs reconciliation of premium billing statements and tax calculations and maintenance of various reinsurance operations.-Researches and resolves the more complex cases and provides guidance to others. عرض أقل

• 

  MetLife

  Jan 2021 - now

  Sales Manager

  -Create and execute a strategic sales plan that expands customer base and extends global reach.-Meet with potential clients and grow long-lasting relationships by understanding their needs.-Track, analyze, and communicate key quantitative metrics and business trends as they relate to partner relationships.-Recruit salespeople, set objectives, train and coach, and monitor performance ensuring assigned tasks and responsibilities are fulfilled.-Identify knowledge gaps within the team and develop a plan to fulfill them.-Oversee the sales team to ensure company quotas and standards are met by holding daily check-ins with team to set objectives for the day and monitor progress regularly.-Manage month-end and year-end close processes. عرض أقل